Collections Account Manager - Pay & Resolution Expert

C&F Finance Company; Virginia (MN); On-site; USD 40,000 - 50,000; Full time

Job summary

C&F Finance Company is looking for an Account Manager to engage with customers regarding their accounts and overdue payments. The role requires compliance with various financial regulations while ensuring excellent customer service.

Successful candidates will have prior experience in customer service or collections, a strong command of Microsoft Office, and excellent communication skills.

Qualifications

• One year of customer service or collections experience in banking or finance preferred.
• Proficient computer skills and typing skills are necessary.
• Must maintain updated knowledge of collection laws and regulations.

Responsibilities

• Contact customers regarding payment and insurance on accounts.
• Document all conversations with customers in the system of record.
• Work with overdue accounts to obtain payments.

Skills

Verbal communication skills

Organizational skills

Attention to detail

Problem solving

Computer literacy

Bilingual

Education

High School Diploma or equivalent

College level courses in business

Tools

Microsoft Office (Outlook, Word, Excel, Power Point)

Job description

C&F Finance Company is looking for an Account Manager to engage with customers regarding their accounts and overdue payments. The role requires compliance with various financial regulations while ensuring excellent customer service.

Successful candidates will have prior experience in customer service or collections, a strong command of Microsoft Office, and excellent communication skills.