Collection Specialist

IFS Coatings Inc; Gainesville (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

IFS Coatings Inc. is seeking an Accounts Receivable/Collections Specialist to deliver excellent service and resolve customer issues. You will manage calls and emails, contact past-due accounts, and document all interactions for accurate aging reports.

The role requires strong communication, attention to detail, and proficiency with MS Office and financial software. Experience in collections and customer service is preferred.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Negotiation and conflict resolution.
• Attention to detail and accuracy.
• Time management and organization.
• Problem solving and critical thinking.
• Proficiency in Microsoft Office (Outlook, Excel, Word) and financial software systems.
• Previous experience in collections, accounts receivable, and customer service.

Responsibilities

• Provide unparalleled service internally and externally.
• Work closely with internal departments to resolve account issues.
• Manage all department calls and email inquiries and requests.
• Contact customers by phone and email regarding past due accounts.
• Accurately document all customer interactions, commitments, and account updates.
• Process customer payment requests.
• Build positive customer relationships by handling difficult conversations professionally.
• Prepare reports on collection activities, aging accounts, and account status for management team’s weekly review.
• Maintain confidentiality of customer financial information.

Skills

Communication

Negotiation

Attention to detail

Time management

Problem solving

Microsoft Office

Accounts Receivable

Customer service

Education

High School Diploma

Tools

Microsoft Office

Financial software

Job description

Description

Primary Objective:

Deliver unparalleled service providing responsiveness, expertise, customization, and reliability. Create an overall positive experience for the customer with thorough communication and reporting capabilities to ensure timely delivery, inventory managements, and problem-solving capabilities.

ROLES AND RESPONSIBILITIES

• Provide unparalleled service internally and externally
• Work closely with internal departments to effectively resolve account issues
• Manage all department calls and email inquiries and requests
• Contact customers by phone and email regarding past due accounts
• Accurately document all customer interactions, commitments, and account updates
• Process customer payment requests
• Build positive customer relationships by handling difficult conversations professionally
• Prepare reports on collection activities, aging accounts, and account status for management team’s weekly review
• Maintain confidentiality of customer financial information

Requirements

QUALIFICATIONS AND REQUIREMENTS

• High school diploma or equivalent
• Strong verbal and written communication skills
• Negotiation and conflict resolution
• Attention to detail and accuracy
• Time management and organization
• Problem solving and critical thinking
• Proficiency in Microsoft Office (Outlook, Excel, Word) and financial software systems
• Previous experience in collections, accounts receivable, and customer service