COLLECTION SPECIALIST

Orkin; Dallas (TX); On-site; Full time

Job summary

Orkin is seeking a Collection Specialist in Dallas to provide exceptional customer service. This role involves answering calls, scheduling appointments, and ensuring accurate customer information. The position offers growth potential in a recession-resistant industry with comprehensive benefits, including medical coverage and a 401(k) plan.

Benefits

Comprehensive benefits including medical, dental, and vision

401(k) plan with company match

Paid vacation, holidays, and sick leave

Industry-leading training program

Qualifications

• Previous experience in Customer Service or Sales preferred.
• Strong attention to detail and prioritization skills.
• Basic computer skills; proficient in Microsoft Office.

Responsibilities

• Answer incoming calls and schedule follow-ups for service appointments.
• Maintain accurate customer information and participate in quality assurance initiatives.
• Use active listening to identify customer concerns.

Skills

Interpersonal skills

Communication skills

Attention to detail

Organizational skills

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Collection Specialist role at Orkin .

Get AI-powered advice on this job and more exclusive features.

Overview

As part of the Orkin team, youll be critical to helping our customers feel weve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 125 years of protecting homes and businesses.

We Need Your Next-Level Service Mindset at the Best in Pests .

Our Collection Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team thats counting on you. Youll excel with organizational skills and commitment to accuracy in a fast-paced environment.

Youll have more than a job youll have a career with growth potential and benefits that go beyond the basics, including full medical, dental, and vision coverage for you and your family, competitive pay, and a 401(k) program. Youll also have opportunities to volunteer and give back.

With Orkins award-winning training program, youll receive all the tools you need to succeed . No industry experience is required to start building your career. Pest control is a recession-resistant industry, providing stability and growth opportunities.

Responsibilities

As a Customer Service Specialist , you will be a Subject Matter Expert, ensuring every customer has an exceptional experience. Your responsibilities include :

• Answering incoming calls and making outbound calls to schedule, confirm, and follow up on service appointments.
• Proficiently navigating Windows-based & Web-based systems to track routes and optimize schedulestraining provided.
• Scheduling appointments for technicians to minimize drive time and recommending alternative routes when appropriate.
• Using active listening and probing questions to identify customer concerns and needs.
• Maintaining accurate customer information in the database, including call details, payments, and call outcomes.
• Rescheduling unserviced accounts within 24 hours.
• Participating in quality assurance initiatives.
• Safeguarding customer privacy and proprietary information.

We Offer

• Competitive pay starting at $16 to $18 per hour.
• Comprehensive benefits including medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match, employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Industry-leading training program.

Why Orkin?

• Opportunity in a reliable, recession-resistant industry with career potential.
• Service-oriented mindset to build loyalty and trust.
• Responsibility and accountability in your role.
• Team environment and support.
• Continuous learning and leadership development.
• Community support and engagement.
• A mission-driven company valuing safety, professionalism, empathy, integrity, and innovation.

Qualifications

• Previous experience in Customer Service or Sales preferred.
• High School Diploma or equivalent required.
• Excellent interpersonal and communication skills.
• Basic computer skills; proficient in Microsoft Office.
• Strong attention to detail and ability to prioritize tasks.

Must meet physical requirements and perform duties safely, with or without accommodations :

• Comfortable working at a desk with a computer, keyboard, telephone, and office equipment.
• Ability to lift and / or move up to 25 pounds regularly.

Orkin is an Equal Opportunity Employer.

J-18808-Ljbffr

Create a job alert for this search