Collection & Risk Mitigation Specialist

ProSolar; Puerto Rico; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental Insurance

Vision insurance

Life insurance

401(k) plan

Paid holidays

Vacation

Long-term disability

AD&D Insurance

Career development

Job summary

ProSolar seeks a Collection & Risk Mitigation Specialist to support recovering losses and reducing legal exposure in Puerto Rico. You will review transactions, prepare evidence, and coordinate with legal counsel to pursue recovery actions, including litigation when warranted.

Experience in collections, civil litigation support, or risk management is preferred. The role emphasizes detailed case documentation, collaboration with Sales, Finance, and Operations, and maintaining organized records

Qualifications

• 2–5 years in collections, law firm, or civil litigation support.
• Experience reviewing financial records, contracts, transactions, or supporting documentation.
• Familiarity with collection procedures, payment disputes, and recovery of balances.
• Strong investigative, analytical, organizational, and documentation skills.
• Ability to identify discrepancies and prepare clear, evidence-based summaries.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, especially Excel, and electronic document management systems.
• Ability to manage multiple cases, prioritize deadlines, and maintain accurate records.

Responsibilities

• Identify and pursue opportunities to recover funds from outstanding balances.
• Review records to determine amounts owed and support recovery efforts.
• Coordinate collection activities, follow-ups, and demand letters.
• Coordinate with internal teams and external collection agencies.
• Maintain records of amounts claimed, recovered, and case status.
• Escalate unresolved matters for legal review.
• Investigate questionable sales activities and potential violations.
• Identify discrepancies and gather supporting evidence.
• Prepare summaries, timelines, and documentation for potential losses.
• Coordinate with Sales, Finance, Accounting, and Operations to verify facts.
• Suggest process improvements to reduce losses and risk.
• Prepare case files for Puerto Rico counsel and potential litigation.
• Coordinate with legal counsel on strategies and letters.
• Track deadlines and information requests.
• Support pre-litigation activities with accurate records and documentation.
• Ensure strategies are coordinated with counsel.
• Coordinate with risk management and insurance contacts for incidents needing review.
• Gather documents for insurance claims and track status.
• Maintain an organized tracking system for matters and outcomes.
• Prepare periodic reports on outstanding cases and exposure.
• Document all collection and risk mitigation activities consistently.
• Maintain confidentiality of sensitive information.

Job description

Job Title: Collection & Risk Mitigation Specialist

Employment Type: FLSA hourly non-exempt

Compensation: $18.27–$21.63 per hour.

Position Summary

The Collection & Risk Mitigation Specialist will support the company’s efforts to recover financial losses, resolve outstanding obligations, investigate questionable sales practices, potentially problematic sales activities, or misconduct, and reduce financial and legal exposure in Puerto Rico.

This role will focus on reviewing transactions and supporting documentation, identifying potential recovery opportunities, coordinating collection efforts, preparing evidence and case files for legal review, and working with the company’s Puerto Rico legal counsel to pursue appropriate recovery actions, including litigation when warranted.

The ideal candidate will have experience in collections, civil litigation support, legal assistance, or risk management, preferably within a law firm or collections agency. The individual must be detail-oriented, analytical, persistent, and capable of organizing complex information into clear, well-documented cases that support effective recovery efforts.

Core/Primary Job Responsibilities

• Identify and pursue opportunities to recover company funds associated with outstanding balances, contractual violations, questionable sales practices, or other sales-related financial losses.
• Review account records, contracts, commission records, customer transactions, and other documentation to determine potential amounts owed and support recovery efforts.
• Coordinate collection activities, payment follow-ups, demand letters, and other approved recovery measures.
• Work with internal departments and external collection agencies, when appropriate, to pursue outstanding amounts.
• Maintain accurate records of amounts claimed, amounts recovered, outstanding balances, collection costs, and case status.
• Escalate unresolved or disputed matters for legal review when necessary.

• Review and investigate questionable sales activities, misrepresentation, misconduct, and other activities that may result in financial losses.
• Identify discrepancies, irregularities, and potential violations of company policies or contractual obligations.
• Gather and organize supporting evidence, including agreements, sales records, payment histories, customer communications, and relevant internal documentation.
• Prepare factual summaries, timelines, and supporting records to document potential losses and recovery opportunities.
• Coordinate with Sales, Finance, Accounting, and Operations to validate information and establish the facts surrounding each matter.
• Recommend process improvements and preventive measures to reduce recurring losses and minimize future risk.
• Prepare comprehensive, well-organized case files for review by the company’s legal counsel in Puerto Rico.
• Compile evidence, transaction histories, case chronologies, and supporting documentation to assist counsel in evaluating potential legal action.
• Coordinate with legal counsel regarding recovery strategies, documentation requirements, demand letters, and potential litigation.
• Track case developments, deadlines, requests for information, and outstanding legal action items.
• Support pre-litigation and litigation activities by providing accurate records and responding to documentation requests.
• Ensure that legal strategies, communications, and recovery actions are coordinated with and authorized by the appropriate legal counsel.
• Coordinate with the designated internal risk management and insurance contact regarding incidents that may require insurance review or notification.
• Gather and organize documentation required for insurance claims, inquiries, and related follow-up.
• Track claim status, documentation requests, deadlines, and outstanding items.
• Assist in identifying financial, operational, and contractual risks that may require additional controls or corrective action.
• Maintain an organized tracking system for collection matters, investigations, potential losses, legal referrals, and recovery outcomes.
• Prepare periodic reports summarizing outstanding cases, potential financial exposure, recovery progress, and matters requiring escalation.
• Document all collection and risk mitigation activities accurately and consistently.
• Maintain confidentiality and ensure that sensitive financial, customer, employee, and legal information is handled appropriately.

Requirements

Requirements, Education, Skills, Qualifications, and Experience:

• Two to five years of relevant experience in collections, a collections agency, a law firm, civil litigation support, legal assistance, or a comparable role.
• Experience reviewing financial records, contracts, transactions, or supporting documentation.
• Familiarity with collection procedures, payment disputes, demand processes, and recovery of outstanding balances.
• Strong investigative, analytical, organizational, and documentation skills.
• Ability to identify discrepancies and prepare clear, evidence-based case summaries.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office, particularly Excel, and electronic document management systems.
• Ability to manage multiple cases, prioritize deadlines, and maintain accurate records.

Preferred Qualifications

• Experience supporting recovery efforts resulting from sales misconduct, contractual disputes, or financial losses.
• Experience preparing case files and supporting documentation for attorney review.
• Familiarity with civil litigation, collections, and pre-litigation recovery processes.
• Experience coordinating with external legal counsel, collections agencies, or insurance providers.
• Knowledge of Puerto Rico’s legal and business environment.
• Bilingual proficiency in English and Spanish.

Key Competencies

• Investigative judgment and attention to detail.
• Persistence and accountability in pursuing recovery opportunities.
• Strong analytical and problem-solving abilities.
• Professional discretion when handling sensitive information.
• Effective coordination across Legal, Sales, Finance, Accounting, and Operations.
• Ability to translate complex records into clear, actionable findings.
• A proactive approach to reducing financial exposure and preventing recurring losses.

Benefits

Compensation & Benefits:

• Long term stability in a fast-growing industry
• Competitive compensation,
• Paid Holidays
• Generous 401(k) option
• Dental Insurance
• Employer Paid Basic Life and AD&D Insurance
• Employer Paid Long Term Disability
• Optional Employee Paid - Voluntary Benefits
• Health insurance
• Life insurance
• Vacation
• Vision insurance
• Opportunity for career development and advancement with a rapidly growing company
• High-energy, fun, and friendly culture

The benefits package will be available after 60 days of employment. Certain benefits are subject to eligibility requirements and the terms and conditions of the applicable benefit plans.

Equal Employment Opportunity

ProSolar Puerto Rico, LLC is an equal opportunity employer and does not tolerate discrimination or harassment of any kind. All employment-related decisions are made without regard to race, color, sex, pregnancy, sexual orientation, gender identity, gender expression, age, national origin, religion, disability, veteran status, genetic information, or any other status protected under federal or Puerto Rico law.