Collection Representative, Revenue Cycle

Summa Health; Akron (OH); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health benefits

Retirement Plan

Competitive pay

Job summary

Summa Health System in Akron, OH is seeking a Collection Representative for Revenue Cycle Billing Operations. This full-time role analyzes delinquencies, contacts patients or third parties, and reviews account activity to secure timely payments.

The position emphasizes knowledge of patient accounting, third-party payers, FDCPA, skip tracing, and confidentiality, with on-site training and a potential hybrid work arrangement after a 90-day probation.

Qualifications

• Two years experience in healthcare environment or at least two years experience in the collection field.
• Basic knowledge of patient accounting procedures and hospital policies.
• Knowledge of third party payers, FDCPA ruling and collection processes.
• Experience with automated collection system.
• Working knowledge of hospital patient accounting procedures, computers, calculators, telephones, and other equipment.

Responsibilities

• Analyzes all account delinquencies and account activity to ensure timely and accurate payments from the appropriate payers.
• Contacts appropriate patient or third party for collection of account.
• Analyzes account activity and investigates issues related to payments.
• Recommends alternative payment options to patients.

Skills

Strong communication

Teamwork

Analytical skills

Confidentiality

Problem solving

Education

High school diploma or equivalent

1–2 years of college preferred

Tools

Automated collection system

Skip tracing techniques

Job description

Collection Representative, Revenue Cycle

Collection Representative, Full-Time Days

Revenue Cycle Billing Operations

Summa Health System | 1077 Gorge Blvd, Akron, OH

Potential opportunity to work Hybrid after successful completion of the on-site training/90 day Probationary Period

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary

Analyzes all account delinquencies and account activity to ensure timely and accurate payments from the appropriate payers. Contacts appropriate patient or third party for collection of account. Analyzes account activity. Analyzes, investigates, and recommends alternative payment options to patients.

Formal Education Required

• High school diploma or equivalent
• One (1) to two (2) years of college preferred.

Experience & Training Required

• Two (2) years experience in healthcare environment or at least (2) years experience in the collection field.
• Proven sales ability considered a plus.
• Basic knowledge of patient accounting procedures and hospital policies.
• General knowledge of third party payers, collection laws, FDCPA ruling and collection processes.
• Experience with automated collection system.
• Knowledge of skip tracing techniques.
• Working knowledge of hospital patient accounting procedures, computers, calculators, telephones, and other equipment used in the Patient Financial Services area.

Other Skills, Competencies and Qualifications

• Represents Summa Health System in a positive, professional, and ethical manner.
• Strong communication skills with the ability to effectively communicate verbally and in writing with those contacted in the course of work.
• Ability to establish productive working relationships.
• Ability to work productively as a part of a team.
• Ability to make good decisions and think independently.
• Good analytical skills necessary for problem solving and patient account resolution.
• Diverse knowledge and experience in utilizing standardized PC software.
• Must maintain confidentiality of patient, employee, and financial information.
• Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.

Level of Physical Demands

Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently.

Equal Opportunity

Equal Opportunity Employer/Veterans/Disabled

Compensation

$19.23/hr - $23.08/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Benefits

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay