Collection Representative, Revenue Cycle

Summa Health; Cleveland (OH); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Disability insurance

Retirement plan

Flexible Spending Accounts

Employee Assistance Program

Identity Theft Protection

Pet Insurance

Education Assistance

Daily Pay

Job summary

Summa Health is seeking a Collections Representative to analyze delinquent accounts and payment activity, ensuring timely payments from payers. You will contact patients or third parties for collection of balances and investigate alternative payment options.

The role requires basic knowledge of hospital billing procedures, 2 years in healthcare or collections, and strong communication skills. An on-site training period is followed by potential hybrid work after probation.

Qualifications

• Strong communication skills, written and verbal.
• Ability to work in a team and communicate effectively.
• Good analytical and problem solving abilities.
• Knowledge of patient accounting procedures and hospital policies.
• Experience with skip tracing and third party payers is a plus.

Responsibilities

• Analyzes all account delinquencies and activity to ensure timely payments.
• Contacts patients or third parties for collection of accounts.
• Investigates and recommends alternative payment options to patients.

Skills

Communication

Teamwork

Analytical skills

Problem solving

Confidentiality

Education

High school diploma or equivalent

1-2 years of college preferred

Tools

Automated collection system

Job description

Collections Representative, Full-Time Days

Revenue Cycle Billing Operations

Summa's Corporate Office

1077 Gorge Blvd, Akron, OH

Potential Opportunity

• Potential opportunity to work Hybrid after successful completion of the on-site training/90 day Probationary Period**

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary

Analyzes all account delinquencies and account activity to ensure timely and accurate payments from the appropriate payers. Contacts appropriate patient or third party for collection of account. Analyzes account activity. Analyzes, investigates, and recommend alternative payment options to patients.

Formal Education Required

• High school diploma or equivalent
• One (1) to two (2) years of college preferred.

Experience & Training Required

• Two (2) years experience in healthcare environment or at least (2) years experience in the collection field.
• Proven sales ability considered a plus.
• Basic knowledge of patient accounting procedures and hospital policies.
• General knowledge of third party payers, collection laws, FDCPA ruling and collection processes.
• Experience with automated collection system.
• Knowledge of skip tracing techniques.
• Working knowledge of hospital patient accounting procedures, computers, calculators, telephones, and other equipment used in the Patient Financial Services area.

Other Skills, Competencies And Qualifications

• Represents Summa Health System in a positive, professional, and ethical manner.
• Strong communication skills with the ability to effectively communicate verbally and in writing with those contacted in the course of work.
• Ability to establish productive working relationships.
• Ability to work productively as a part of a team.
• Ability to make good decisions and think independently.
• Good analytical skills necessary for problem solving and patient account resolution.
• Diverse knowledge and experience in utilizing standardized PC software.
• Must maintain confidentiality of patient, employee, and financial information.
• Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity

Level Of Physical Demands

Sedentary: Exerts up to ten pounds of force occasionally and/or a negligible amount of force frequently.

Equal Opportunity Employer/Veterans/Disabled

Salary

$19.23/hr - $23.08/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Benefits

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay