Collection Representative

Firstsource; United States; Hybrid; USD 24,796 - 27,552; Full time

Benefits offered by this job

Monthly performance bonus

Paid training

No weekend work

In-office/Remote options

Career growth opportunities

Stable full-time schedule

Job summary

Firstsource Solutions, through its ARSI division, is hiring a Collection Representative in Thousand Oaks, CA. You will handle high-volume calls, negotiate payment plans, and document activity in our systems while complying with regulations.

The role offers a Monday–Friday schedule, in-office/remote options, and a monthly performance bonus. Ideal candidates have strong communication skills, negotiation ability, and customer-service experience.

Qualifications

• Excellent verbal and written communication skills.
• Strong negotiation, problem-solving, and customer service abilities.
• Ability to multitask and remain organized in a fast-paced environment.
• Previous collections, sales, telemarketing, customer service, or call center experience preferred.
• Bilingual Spanish/English skills are a plus.

Responsibilities

• Handle a high volume of inbound and outbound collection calls professionally and respectfully.
• Negotiate payment arrangements while adhering to all federal, state, client, and company compliance requirements.
• Manage an active portfolio of 250+ accounts and work toward monthly performance goals.
• Accurately document account activity and maintain detailed records within collection systems.
• Research, verify, and update account information using approved data sources.
• Participate in ongoing training, coaching, and team meetings to support professional development and success.

Skills

Verbal communication

Written communication

Negotiation

Customer service

Multitasking

Attention to detail

Bilingual Spanish/English

Tools

CRM systems

Job description

Remote

Description:

Collection Representative

Thousand Oaks, CA | Full-Time | In-Office / Remote

Pay:$18.00 - $20.00 per hour + Monthly Performance Bonus

Location:

555 St. Charles Drive, Suite 100
Thousand Oaks, CA 91360

Schedule:

Full-Time:Monday-Friday, 7:00 AM - 3:30 PM PST
No Weekends!

Join Our Team

American Recovery Service Incorporated (ARSI), a division of Firstsource Solutions, is a respected leader in legal debt recovery services, partnering with a diverse portfolio of original creditor clients nationwide.

We are seeking motivated, professional, and customer-focused Collection Representatives to join our growing Thousand Oaks team. If you have strong communication skills, enjoy helping people find solutions, and thrive in a goal-oriented environment, we'd love to hear from you.

What You’ll Do

Handle a high volume of inbound and outbound collection calls professionally and respectfully.

Negotiate payment arrangements while adhering to all federal, state, client, and company compliance requirements.

Manage an active portfolio of 250+ accounts and work toward monthly performance goals.

Accurately document account activity and maintain detailed records within collection systems.

Research, verify, and update account information using approved data sources.

Participate in ongoing training, coaching, and team meetings to support professional development and success.

What We’re Looking For

Excellent verbal and written communication skills.

Strong negotiation, problem-solving, and customer service abilities.

Ability to multitask and remain organized in a fast-paced environment.

Previous collections, sales, telemarketing, customer service, or call center experience preferred.

Strong attention to detail and commitment to compliance standards.

Bilingual Spanish/English skills are a plus.

Why Join Firstsource?

• Competitive hourly pay:$18.00 - $20.00 per hour
• Monthly performance-based bonus opportunities
• Stable Monday-Friday schedule
• No weekend work
• Paid training and ongoing development
• Supportive team environment
• Career growth and advancement opportunities
• Equal Opportunity Employer committed to diversity and inclusion