Collection Representative

Firstsource; Thousand Oaks (CA); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Performance-based incentives

Ongoing training

Opportunities for career growth

Equal Opportunity Employer

Job summary

Firstsource is seeking a motivated Collection Representative for our Thousand Oaks office. This full-time position offers competitive hourly pay ranging from $18 to $20, alongside monthly performance bonuses. The role involves handling a high volume of inbound and outbound collection calls and managing over 250 accounts daily.

Ideal candidates will have strong communication skills, problem-solving abilities, and previous experience in collections or related fields. Join our supportive team and discover opportunities for career growth!

Qualifications

• Previous experience in collections, sales, telemarketing, or a call center is preferred.
• Must adhere to all state, federal, and client compliance guidelines.

Responsibilities

• Handle a high volume of inbound and outbound collection calls.
• Negotiate payment solutions according to compliance requirements.
• Manage an active inventory of over 250 accounts.

Skills

Excellent verbal and written communication skills

Strong negotiation and problem-solving abilities

Time management and organization skills

Job description

Collection Representative – Full-Time, In-Office (Thousand Oaks, CA)

Pay: $18.00 - $20.00 per hour + Monthly Performance Bonus

Location: 555 St. Charles Dr., Suite 100, Thousand Oaks, CA 91360

Schedule Options: Full-Time: Monday–Friday, 7:00 AM–3:30 PM PST

American Recovery Service Incorporated (ARSI), a business division of FirstSource Solutions, is a trusted leader in legal debt recovery services for a wide range of original creditor clients. We are seeking motivated and articulate Collection Representatives to join our Thousand Oaks office. This is an in‑office opportunity & Full Time, offering competitive pay and performance‑based incentives.

What You’ll Do

• Handle a high volume of inbound and outbound collection calls with professionalism and empathy.
• Negotiate payment solutions in accordance with federal, state, and client compliance requirements.
• Manage and maintain an active inventory of 250+ accounts while meeting monthly collection goals.
• Utilize collection systems to document activity, schedule follow‑ups, and track account progress.
• Research and verify account details through regulatory and data sources.
• Participate in training sessions and meetings to support continuous improvement.

What We’re Looking For

• Excellent verbal and written communication skills.
• Strong negotiation and problem‑solving abilities.
• Ability to manage time effectively and stay organized in a fast‑paced environment.
• Previous experience in collections, sales, telemarketing, or a call center is preferred.
• Must adhere to all state, federal, and client compliance guidelines.

Why Join Us

• Competitive hourly pay ($18–$20/hour) plus monthly performance bonuses.
• No weekends.
• Supportive team environment and ongoing training.
• Opportunities for career growth and professional development.
• Equal Opportunity Employer – we value diversity and inclusion.

If you are a driven communicator who enjoys achieving goals and helping customers resolve their accounts, we want to hear from you.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed. Firstsource Transaction Services USA, INC. is an equal opportunity employer that does not discriminate on the basis of age (40 & over), race, color, religion, sex, national origin, protected veteran status, disability, sexual Orientation, gender identity or any other protected class in accordance with applicable law.

It is the policy of this Company to seek and employ qualified individuals at all locations and facilities, and to provide equal employment opportunities for all applicants and employees in recruiting, hiring, placement, training, compensation, insurance, benefits, promotion, transfer, and termination. To achieve this, we are dedicated to taking affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, and other eligible veterans.