Collection Executive

EmergencyPaisa; Delhi Township (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

EmergencyPaisa is seeking a Collections Executive for a full-time, on-site role in Delhi, OH. You will contact customers about outstanding payments, explain status and repayment options, and follow up through calls, emails, and other approved channels.

You will maintain accurate records, update payment details in internal systems, and escalate complex cases to senior team members as needed. Collaborate with customer support and finance teams to ensure timely recovery of dues while upholding

Qualifications

• Clear spoken and written communication; customer-focused.
• Basic financial and analytical skills to assess accounts.
• Strong organizational and documentation abilities.
• Negotiation and problem-solving to propose repayment solutions.
• Experience with CRM or collection software; tech-savvy.
• On-site in Delhi, OH; comply with regulations.

Responsibilities

• Contact customers about outstanding payments and explain status.
• Explain repayment options and follow up via calls and emails.
• Maintain accurate records and update payment details.
• Escalate complex cases to senior team members as needed.
• Collaborate with customer support and finance to recover dues.

Skills

Communication skills

Financial literacy

Organizational skills

Negotiation

CRM/collection tools

Education

High school diploma or equivalent

Bachelor’s in business/finance (advantage)

Tools

CRM software

Collection software

Job description

Company Description

EmergencyPaisa (Reg - Suburban Finance & Investment PVT. LTD.) is a digital financial platform focused on helping individuals manage urgent money needs with speed and simplicity. The company provides quick, reliable access to emergency funds through a seamless and transparent digital process. Built with a customer-first approach, EmergencyPaisa combines technology, trust, and efficiency to deliver fast financial support when it matters most. The goal is to reduce stress during critical moments and make short-term financial help easier, safer, and more accessible. EmergencyPaisa is committed to offering fast help, a simple process, and trusted support to its customers.

Role Description

This is a full-time, on-site Collection Executive role based in Delhi, OH. The Collection Executive will contact customers regarding outstanding payments, explain account status and repayment options, and follow up consistently through phone calls, emails, and other approved communication channels. The role involves maintaining accurate records of interactions, updating payment details in internal systems, and escalating complex cases to senior team members as needed. The Collection Executive will collaborate with the customer support and finance teams to ensure timely recovery of dues while maintaining a professional and empathetic approach. The position requires adherence to company policies, regulatory guidelines, and ethical collection practices.

Qualifications

• Candidates should possess strong communication and interpersonal skills, including clear spoken and written communication, active listening, and a customer-focused approach.
• Candidates should possess basic financial and analytical skills, such as understanding repayment schedules, assessing account status, and interpreting simple reports and data.
• Candidates should possess organizational and documentation skills, including accurate record-keeping, attention to detail, and the ability to manage multiple accounts and follow-ups.
• Candidates should possess negotiation and problem-solving skills, with the ability to handle objections, propose practical repayment solutions, and resolve customer concerns professionally.
• Candidates should possess proficiency in using digital tools and CRM or collection software, along with comfort working in a technology-driven environment.
• Relevant experience in collections, customer service, or financial services is preferred, and a high school diploma or equivalent is required; a bachelor’s degree in business, finance, or a related field is an advantage.
• Candidates should be able to work on-site in Delhi, OH, follow compliance and regulatory guidelines, and maintain high ethical standards in all customer interactions.