Collateral Servicing Specialist

CCM CrossCountry Mortgage, LLC; Cleveland (OH); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Company‑provided short‑term disability

Employee assistance program

Wellness program

Job summary

CrossCountry Mortgage, LLC is seeking a Collateral Servicing Specialist to support RoundPoint Mortgage Servicing LLC. The role involves researching and reviewing borrower requests related to partial lien releases, easements, other property modifications, subordinations, CEMAs, and Co‑Ops, and maintaining relationships with document custodians to obtain collateral files.

You will work with external partners, educate yourself on guidelines and policies, and identify enhancements to streamline

Qualifications

• 2+ years of mortgage servicing experience.
• Knowledge of legal descriptions, surveys, and property-related proposed agreements.
• Experience with partial lien releases, easements, and other property modification requests.
• Experience using MSP mortgage servicing platform.
• Excellent communication and customer service skills.
• Proficient with Microsoft Office applications.

Responsibilities

• Review borrower requests for partial lien releases, easements, land additions, eminent domain cases, boundary line adjustments, and subdivisions.
• Examine CEMA and Co-Op collateral documents to close transactions with RoundPoint’s preferred firm.
• Assist external clients with second-lien subordinations.
• Maintain relationships with document custodians to request and monitor release of collateral documentation.
• Research locations of collateral files for bulk transactions from other departments.
• Prepare assignments of mortgage and allonges.
• Stay up to date on federal, state, agency and client guidelines and procedures.
• Identify process improvements and new policies to enhance efficiency.
• Assist with additional projects or tasks as needed.

Skills

Mortgage servicing

Legal descriptions

MSP

Communication

Microsoft Office

Tools

MSP Mortgage Servicing Platform

Job description

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest‑growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

Benefits

• Medical
• Dental
• Vision
• 401K
• Company‑provided short‑term disability
• Employee assistance program
• Wellness program

Position Overview

The Collateral Servicing Specialist will support RoundPoint Mortgage Servicing LLC. The Collateral Servicing Specialist is responsible for researching and reviewing borrower requests related to partial lien releases, easements, other types of property modifications, subordinations, CEMAs, and Co‑Ops. In addition, the Collateral Servicing Specialist is responsible for maintaining a working relationship with the document custodians to request collateral files needed for various reasons, including paid‑in‑full loans, CEMAs, Co‑Ops, repurchases, and foreclosure.

Job Responsibilities

• Review incoming borrower requests for partial lien releases, easements, additions of land, eminent domain cases, boundary line adjustments, and subdivisions.
• Work directly with RoundPoint’s preferred firm to examine CEMA and Co‑Op collateral documents to close CEMA and Co‑Op transactions.
• Assist external clients with second‑lien subordinations.
• Maintain a working relationship with document custodians to request and monitor the timely release of original collateral documentation for various reasons.
• Research the locations of collateral files for bulk transactions from other departments, such as service transfers or records management.
• Prepare assignments of mortgage and allonges.
• Educate and stay up to date on federal, state, agency and client guidelines, policies, and procedures.
• Identify enhancements to streamline processes and improve efficiencies.
• Identify potential issues or concerns and participate in a solution, including recommending and developing new policies and procedures.
• Assist with additional projects or tasks as needed.

Qualifications and Skills

• 2+ years of mortgage servicing experience, required.
• Knowledge of legal descriptions, surveys, and property related proposed agreements, required.
• Experience with partial lien releases, easements, and other types of property modification requests, subordinations, CEMAs, and Co‑Ops, preferred.
• Experience using MSP mortgage servicing platform, preferred.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry's privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (Protected Characteristics). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it!

Thanks for your interest in working on our team! Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.