Post Sale Specialist

CCM CrossCountry Mortgage, LLC; Cleveland (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

CrossCountry Mortgage, LLC is seeking a Post‑Sale Specialist to support RoundPoint Mortgage Servicing LLC. This role manages post‑foreclosure activities, including deed recordings, third‑party fund applications, and evictions, coordinating with attorneys and vendors to resolve issues and meet timelines.

The candidate will monitor workflow reports, maintain documentation, and ensure compliance with investor and regulatory requirements while driving timely post‑sale performance.

Qualifications

• 3+ years of Foreclosure/Post Sale experience.
• 3+ years of GSE servicing experience.
• 3+ years of GNMA servicing experience.
• Proficient with Microsoft Office applications.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.

Responsibilities

• Maintain oversight of post‑foreclosure sale activities for assigned accounts.
• Monitor deed recording activity and ensure timelines are met.
• Identify and resolve issues related to deed vesting and post‑sale title requirements.
• Coordinate third‑party fund applications and follow‑ups.
• Oversee end‑to‑end eviction monitoring.
• Collaborate with attorneys and vendors to resolve issues and improve performance.
• Monitor performance against service levels and timelines.
• Ensure all post‑sale activities comply with investor/regulatory requirements.

Skills

Foreclosure/Post Sale

GSE servicing

GNMA servicing

LoanSphere MSP

Excellent communication

Time management

Microsoft Office

Tools

LoanSphere

MSP

Job description

CrossCountry Mortgage (CCM)is the nation's number one distributed retail mortgage lender with more than 9,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture. A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down. CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview: The Post Sale Specialist will support RoundPoint Mortgage Servicing LLC. The Post‑Sale Specialist is responsible for monitoring, managing, and completing all functions associated with post‑foreclosure sale activities. This position provides oversight of the post‑sale process, including deed recordings, third‑party fund applications, evictions, and the FHA Second Chance process, ensuring all activities are completed accurately, timely, and in accordance with established investor, regulatory, and company requirements. The Post‑Sale Specialist is responsible for actively managing assigned accounts and coordinating with internal teams, attorneys, vendors, and other third parties to resolve issues, maintain established timelines, and drive timely completion of post‑sale activities. The role requires consistent monitoring of work queues, identification and escalation of potential delays or risks, and effective follow‑up with service providers to improve overall performance. This position is accountable for managing work in accordance with established procedures, work rules, goals, and objectives, with a strong focus on timeline adherence, quality, compliance, and attorney performance.

Job Responsibilities:

• Maintain complete oversight of all post‑foreclosure sale activities for assigned accounts, ensuring timely and accurate completion of required functions.
• Monitor deed recording activity to ensure deeds are recorded within established timelines and requirements.
• Identify, research, and resolve issues related to deed vesting, recording, and other post‑sale title requirements.
• Monitor assigned accounts for required third‑party fund applications and ensure appropriate follow‑up and completion.
• Handle end to end eviction monitoring and oversight.
• Coordinate with auction vendors on the FHA Second Chance process for applicable accounts, ensuring required actions are completed timely and in accordance with established guidelines.
• Manage and utilize workflow reports to prioritize accounts, drive timely action, and ensure adherence to established post‑sale timelines.
• Monitor and manage exception reporting to identify outstanding, aging, or at‑risk accounts and drive appropriate resolution.
• Proactively identify process gaps, delays, and performance concerns and elevate issues as appropriate.
• Maintain accurate and timely documentation of post‑sale activities, actions taken, and account status.
• Collaborate with foreclosure attorneys, auction vendors, internal business partners, and other third parties to resolve issues and improve post‑sale performance.
• Monitor attorney and vendor performance against established service levels, timelines, and quality expectations.
• Ensure all post‑sale activities are performed in accordance with applicable investor, regulatory, contractual, and company requirements.
• Adhere strictly to departmental and company policies, always maintaining compliance.
• Perform additional duties as assigned by management.

Qualifications and Skills:

• 3+ years of Foreclosure/Post Sale experience, required.
• 3+ years of GSE servicing experience, required.
• 3+ years of GNMA servicing experience, required.
• LoanSphere and MSP experience, preferred.
• Excellent communication and customer service skills.
• Excellent prioritization and time management skills.
• Proficient with Microsoft Office applications.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career.

CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com

California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.

CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.

CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.

Our growth is creating great opportunities! Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it! Thanks for your interest in working on our team!

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.