Collaborative Remote Account Manager

Lyreco; United States; Hybrid; USD 30,000 - 40,000; Full time

Benefits offered by this job

Monthly commission

31 days holiday

Work from home after probation

Pension & Life Assurance

Cycle to Work Scheme

Retail vouchers

Eye care vouchers

Volunteer days

Career development programmes

Referral scheme

Long service awards

Job summary

Lyreco is seeking a Collaborative Account Manager to join our Inside Sales team at Head Office in Telford. You will support customers, grow existing accounts, and deliver an outstanding customer experience while working with Business Development Managers to drive growth and retention.

You’ll contact customers via phone, email and Teams, build strong relationships, and contribute to meeting individual sales targets.

Qualifications

• Previous experience in telephone-based sales or account management.
• Strong communication and relationship-building skills.
• A target-driven mindset with the ambition to exceed KPIs and maximise commission.
• Excellent organisational skills and the ability to manage multiple customer accounts.

Responsibilities

• Build strong relationships with Business Development Managers and Executives to maximise retention and growth.
• Contact customers through telephone, email and Teams to develop and grow accounts.
• Deliver excellent customer service while identifying opportunities to increase sales.
• Work towards individual sales targets and KPIs while contributing to team success.
• Take ownership of customer queries and coordinate with internal departments to provide timely resolutions.

Skills

Telephone-based sales

Account management

Customer relationship building

Target-driven mindset

Communication skills

Job description

Responsible for increasing sales and profitability within a defined territory of customers, to include winning new customers., At Lyreco, we're about empowering people to create great - and we're looking for a Collaborative Account Manager to join our Inside Sales team here at Head Office in Telford. This is an excellent opportunity for someone with sales or account management experience who enjoys building customer relationships, working towards targets and being rewarded for their success. As a Collaborative Account Manager, you'll work closely with our Business Development Managers to support customers, grow existing accounts and deliver an outstanding customer experience. What you'll be doing You'll have the opportunity to convert prospects into sales, directly contributing to business growth and customer retention.

• Building strong working relationships with our Business Development Managers and Business Development Executives. To maximise retention and growth.
• Contacting customers through proactive telephone calls, email and Microsoft Teams, to develop and grow customer accounts.
• Deliver excellent customer service while identifying opportunities to increase sales.
• Work towards individual sales targets and key performance indicators while contributing to team success.
• Take ownership of customer queries and work with internal departments to provide timely resolutions.
  You don't need to tick every box, but we'd love to hear from you if you have:
• Previous experience in telephone-based sales or account management.
• Strong communication and relationship-building skills.
• A target-driven mindset with the ambition to exceed KPIs and maximise commission.
• Excellent organisational skills and the ability to manage multiple customer accounts.
• A proactive and self-motivated approach.
  At Lyreco, Empowering people to create great is more than our EVP. We want our people to have the opportunity to contribute, develop, share ideas and make an impact.
  Salary: £26,227.50K per annum
• Hours: Mon- Fri- 9am-5.30pm (office based) Contract: Full time permanent Package: Monthly commission, Alongside a salary of £26,227.50 you'll receive:
• Monthly commission
• 31 days holiday, inclusive of bank holidays.
• Ability to work from home, 2 days from home after probation period.
• Pension & Life Assurance Scheme.
• Opportunity to participate in the Cycle to Work Scheme, access retail vouchers and eye care vouchers.
• 2 fully paid community volunteering days each year.
• Grow Our Own Talent Programme - promoting internal career development.
• Referral Scheme.
• Long Service Awards - to celebrate your career milestones.
• Opportunity for career break - after 3 yrs of service
• Sports & Social Club - access to discounted trips and excursions.
• All Work to Company Values: Passion, Respect, Agility, Excellence.