Collaborative CSR & Dispatcher — Mon–Fri Schedule

Aire Serv of Smith County; McFarland (WI); Hybrid; USD 29,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Dental insurance

Life insurance

401(k) retirement

Paid time off

Company clothing

Year-round stability

Company-funded outings

Job summary

Aire Serv of Madison is hiring a Customer Service Representative & Dispatcher in McFarland. You'll be the first contact for customers, coordinating service calls and supporting our technicians to keep days organized.

This role offers a Monday–Friday schedule, competitive pay starting at $21/hour, comprehensive benefits, paid time off, and company-provided clothing. We value teamwork, clear communication, and a positive attitude.

Qualifications

• Experience in customer service or dispatching is a plus.
• Able to manage multiple schedules, calls, and priorities.
• Strong communication and problem-solving skills with a customer-focused mindset.

Responsibilities

• Answer incoming calls with a friendly, professional attitude and help customers determine what they need.
• Schedule service, maintenance, estimates, and other appointments while building efficient technician schedules.
• Dispatch technicians and communicate with the field to adjust schedules as needed.
• Follow up with customers and ensure important items don’t fall through the cracks.
• Maintain accurate customer information, work orders, and scheduling data.

Skills

Great communication

Customer service mindset

Organization

Problem-solving

Computer skills

Accountability

Team mentality

Positive attitude

Tools

Microsoft Office

Job description

Aire Serv of Madison is hiring a Customer Service Representative & Dispatcher in McFarland. You'll be the first contact for customers, coordinating service calls and supporting our technicians to keep days organized.

This role offers a Monday–Friday schedule, competitive pay starting at $21/hour, comprehensive benefits, paid time off, and company-provided clothing. We value teamwork, clear communication, and a positive attitude.