Collaboration Solutions Engineer: O365 & PowerPlatform

Koch Business Solutions, LP; Plano (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Retirement plan

Paid time off

Educational assistance

Job summary

Koch Technology Employee Services is seeking an IT Engineer to join a global team focused on Collaboration Technology and related services. The role involves delivering modern Identity solutions, designing innovative approaches, and supporting services across Koch businesses.

The position emphasizes working with O365, SharePoint, Exchange, OneDrive, Yammer, Teams, and PowerPlatform, while enabling 1st/2nd level support and knowledge sharing.

Qualifications

• Experience with Office 365, Active Directory, and Exchange.
• Ability to work independently and in a team‑oriented, collaborative environment.
• Experience writing knowledge base articles based on resolution paths.
• Experience troubleshooting and resolving Office 365 issues for end users.
• Demonstrated ability to apply AI/GenAI capabilities to improve business outcomes.

Responsibilities

• Be an active member of a global team that supports O365 products.
• Own the administration and support of O365 (SharePoint, Exchange, OneDrive, Yammer, Teams, etc.) and PowerPlatform (Flow, Apps, PowerBI).
• Apply advanced critical thinking, technical skills, and knowledge to collect needed information and resolve issues in a highly complex, fast‑paced environment.
• Drive Problem Management by identifying recurrent problems and their root causes to improve processes and deliver long‑term value.
• Enable 1st/2nd level support through knowledge sharing, documentation, troubleshooting, process improvement, and training.
• Create documentation easily consumed by a global audience, including customers and support organizations.
• Support customer requests, improving ticket SLAs, volumes, and satisfaction, and ensuring prompt resolution.
• Serve as escalation point for critical incidents and outages for the products.
• Participate in a global team providing after‑hours support as required.

Skills

O365

PowerPlatform

Active Directory

Exchange

SharePoint

Team collaboration

Education

Bachelor's or Master's degree in Computer Science, Information Technology, or related field

Tools

ServiceNow

Job description

Koch Technology Employee Services is seeking an IT Engineer to join a global team focused on Collaboration Technology and related services. The role involves delivering modern Identity solutions, designing innovative approaches, and supporting services across Koch businesses.

The position emphasizes working with O365, SharePoint, Exchange, OneDrive, Yammer, Teams, and PowerPlatform, while enabling 1st/2nd level support and knowledge sharing.