Collaboration Platform Engineer: O365 & PowerPlatform

Koch Business Solutions, LP; Green Bay (WI); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision benefits

Education assistance

Paid vacation/time off

Retirement plan

Parental leave

Adoption assistance

Job summary

The Koch Technology Employee Services team is hiring an IT Engineer to join our skilled engineering team. This individual will be part of a global team that focuses on Collaboration Technology along with other related areas for Koch Industries.

The role involves providing modern Identity solutions and services for all Koch businesses, designing innovative solutions, creating best practices, and supporting our services enterprise‑wide.

Qualifications

• Experience with Office 365, Active Directory, and Exchange.
• Experience writing knowledge base articles based on resolution paths.
• Experience troubleshooting and resolving Office 365 issues for end users.
• Demonstrated ability to apply AI/GenAI capabilities to improve business outcomes.
• Experience working independently and in a team environment.

Responsibilities

• Be an active member of a global team that supports O365 products.
• Own the administration and support of O365 (SharePoint, Exchange, OneDrive, Yammer, Teams, etc.) and PowerPlatform (Flow, Apps, PowerBI).
• Apply advanced critical thinking, technical skills, and knowledge to collect needed information and resolve issues in a highly complex, fast-paced environment.
• Drive Problem Management by identifying recurrent problems and their root causes to improve processes and deliver long-term value.
• Enable 1st/2nd level support through knowledge sharing, documentation, troubleshooting, process improvement, and training.
• Create documentation easily consumed by a global audience, including customers and support organizations.
• Support customer requests, improving ticket SLAs, volumes, and satisfaction, and ensuring prompt resolution.
• Serve as escalation point for critical incidents and outages for the products.
• Participate in a global team providing after-hours support as required.

Skills

Office 365

Active Directory

Exchange

1st/2nd level support

PowerPlatform

AI/GenAI capabilities

Education

Bachelor's or Master's in Computer Science or IT

Tools

ServiceNow

Job description

The Koch Technology Employee Services team is hiring an IT Engineer to join our skilled engineering team. This individual will be part of a global team that focuses on Collaboration Technology along with other related areas for Koch Industries.

The role involves providing modern Identity solutions and services for all Koch businesses, designing innovative solutions, creating best practices, and supporting our services enterprise‑wide.