Collaboration Presales Engineer

Amerisource Solutions; United States; Hybride; USD 110 000 - 160 000; Plein temps

Résumé du poste

MGT is seeking an experienced Collaboration Presales Engineer to translate customer requirements into scalable UC and collaboration architectures, including Teams Phone, Cisco Webex, Zoom, and mass notification solutions. You will partner with sales to deliver technical presentations and tailored proposals.

You will lead demonstrations, design voice and video systems, integrate APIs, provide architectural oversight, and support project startups through implementation.

Qualifications

• Bachelor's degree or equivalent experience.
• Minimum 5 years in a technology field.
• Minimum 2 years pre-sales engineering.
• Proven large-scale collaboration designs.
• Strong customer-facing communication skills.
• Translate requirements into designs and cost estimates.
• Strong analytical and problem-solving abilities.
• Willingness to travel to client locations.

Responsabilités

• Lead customer presentations and solution discussions, virtually and on-site.
• Collaborate with sales to tailor collaboration solutions.
• Design and recommend UC, telephony, video, contact center solutions.
• Provide architectural oversight for complex projects.
• Support project startup and post-sales technical assistance.
• Prepare technical proposals, BOMs, system designs, and cost estimates.
• Identify managed services opportunities (monitoring, SIEM/SOC, cloud VoIP).
• Evaluate network readiness, QoS, latency, jitter, and packet loss for real-time traffic.
• Travel to client locations as required.

Connaissances

Teams Phone System

Direct Routing

Cisco Webex Calling

Zoom Phone

Voice Systems

SIP Trunking

IVR

APIs Integration

Network QoS

Solution Architecture

Formation

Bachelor's degree

Outils

Microsoft Graph

Webex APIs

Zoom APIs

InformaCast APIs

SSO/SAML

Exchange/Microsoft 365

Google Workspace

Active Directory

Description du poste

Who We Are

MGT is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. Through client partnerships, MGTs almost 1,200 employees impact communities for good by managing and securing critical networks, solving complex human capital and fiscal problems, elevating education systems, and advancing equity as a performance imperative. MGT partners with thousands of agencies as a trusted advisor delivering solutions that improve technology, operational, and economic performance to help communities thrive.

We are looking for an experienced Collaboration Presales Engineer to understand customer business and technical requirements and design scalable collaboration, unified communications, voice, video conferencing, and contact center solutions. The candidate will work closely with sales teams and customers to develop solution architectures, deliver technical presentations, prepare proposals, and provide technical guidance throughout the pre-sales and project implementation lifecycle.

Key Responsibilities

• Lead customer presentations, technical demonstrations, and solution discussions, both virtually and on-site.
• Collaborate with sales teams to understand customer requirements and develop tailored collaboration solutions.
• Design and recommend unified communications, telephony, video conferencing, contact center, and mass notification solutions.
• Provide architectural oversight for complex projects, ensuring appropriate design, implementation, and integration.
• Support project startup and provide post-sales technical assistance when required.
• Prepare technical proposals, Bills of Materials (BOM), system designs, and detailed cost estimates.
• Identify and promote managed services opportunities, including monitoring, element management, SIEM/SOC, managed VoIP, and cloud VoIP.
• Design voice solutions involving SIP trunks, PSTN connectivity, call routing, IVR, auto-attendants, and number porting.
• Evaluate video conferencing room systems, collaboration devices, and interoperability solutions.
• Support contact center implementations, CRM integrations, and workforce management-related requirements.
• Integrate collaboration platforms with identity, directory, calendar, APIs, and device management systems.
• Evaluate network readiness, bandwidth requirements, Quality of Service (QoS), latency, jitter, and packet loss for real-time voice and video traffic.
• Participate in customer meetings and travel to client locations when required.

Required Technical Skills

• Unified Communications and Collaboration: Microsoft Teams Phone System, Teams Rooms, Direct Routing, Operator Connect, Cisco Webex Calling and Meetings, Zoom Phone and Rooms.
• Mass Notification: Singlewire InformaCast.
• Voice and Telephony: SIP trunking, PSTN connectivity, PBX migration, DID management, number porting, call routing, hunt groups, auto-attendants, IVR, and emergency calling compliance.
• Video Conferencing and Room Systems: Cisco, Poly, Neat, Logitech, and Yealink devices; cameras, microphones, displays, room acoustics, and interoperability solutions.
• Contact Center Solutions: Contact Center as a Service (CCaaS), Cisco Webex, Genesys, NICE, IVR/call flow design, skills-based routing, WFM/WFO concepts.
• Integration and APIs: Microsoft Graph, Webex APIs, Zoom APIs, InformaCast APIs, SSO/SAML, Exchange/Microsoft 365, Google Workspace, and Active Directory.
• Device Management: Cisco Control Hub, Poly Lens, and Logitech Sync.
• Networking: QoS, DSCP marking, bandwidth planning, latency, jitter, packet loss, Session Border Controllers (SBC), SD-WAN, firewall/NAT traversal, TURN/STUN, and PoE/PoE+/PoE++ power budgeting.
• Solution Architecture: Technical proposal development, BOM preparation, system design, solution sizing, and cost estimation.

Required Qualifications and Experience

• Bachelor's degree or equivalent relevant work experience.
• Minimum 5 years of hands-on experience in an applicable technology field.
• Minimum 2 years of pre-sales engineering experience.
• Proven experience designing and implementing large-scale collaboration or unified communications solutions.
• Strong customer-facing communication, presentation, and stakeholder management skills.
• Ability to translate business and technical requirements into effective solution designs and cost estimates.
• Strong analytical, organizational, and problem-solving abilities.
• Willingness to learn new technologies and travel to customer locations when required.