Cold Storage Warehouse - CSR/Dock Clerk

Vertical Cold Storage; Bolingbrook (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading cold storage company is seeking a committed Cold Storage Warehouse - CSR/Dock Clerk to ensure customer satisfaction and accuracy during transactions. Responsibilities include managing inquiries, checking drivers, and finalizing receipts while maintaining strong communication with both customers and warehouse operations. Ideal candidates have high school diplomas, experience in customer service, and strong communication skills.

Benefits

Health and welfare benefits

401k match

Paid time off

Referral bonus

Qualifications

• 2-3 years customer service or warehouse office experience preferred.
• Strong computer skills in Word, Excel, Outlook detailed.
• Experience in warehouse/distribution preferred.

Responsibilities

• Act as liaison between warehouse and customer.
• Ensure receipts for product are accurately entered.
• Maintain excellent working relationships with customers.

Skills

Attention to detail

Problem solving

Excellent communication

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

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Vertical Cold Storage provided pay range

This range is provided by Vertical Cold Storage. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $23.00/hr

SHIFT: 1st Shift

Are you an experienced customer service professional with dock clerk experience, then Vertical Cold Storage is looking for you to join our team as a Customer Service Representative!

Vertical Cold Storage is a leader in our industry, as well as an employer of choice because not only do we offer a competitive wage, but we offer a competitive benefits package that includes health and welfare benefits, 401k match, PTO, referral bonus and more.

Why Vertical Cold Storage Needs You

We need you to be responsible for customer satisfaction of assigned account activity ensuring transactions are processed accurately, timely, and within the Vertical Cold Storage established processes and procedures.

Essential Duties And Responsibilities

• Act as liaison between the warehouse and the customer. Maintain excellent working relationship with customers by responding to all inquiries, processing orders and handling complaints in a prompt, courteous and effective manner. Report any customer feedback to management including any sign of dissatisfaction.
• Check drivers in/out and assign door in coordination with dock operation. Notify warehouse of arrival and schedule.
• Ensure receipts for product are accurately entered in system following Vertical Cold Storage processes and procedures and customer instructions.
• Finalize receipts to confirm counts match or discrepancy are verified and documented and product is accurately located in system.
• Validate orders are accurately entered in accordance with Vertical Cold Storage processes and procedures as well as customer instructions and effectively communicated to warehouse staff and all affected personnel.
• Ensure product is allocated to orders in line with customer’s instructions and have been properly processed and shipped from WMS system.
• Follow Vertical Cold Storage procedures ensuring customer is accurately billed for service in a timely fashion based on Vertical Cold Storage established tariff rates and any negotiated rates in effect for the customer.
• Resolve problems by clarifying and determining issues, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and follow up to ensure resolution.
• Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or Vertical Cold Storage procedures.
• Operate multiple phone line system ensuring expedient and courteous response.
• Maintain inter and intra-departmental workflow by fostering a spirit of cooperation.
• Maintain a safe working environment by following safety rules and regulations.
• Support assigned duties of management to assist in the business of the facility
  
  

Job Qualifications - Education And Experience

• High school diploma or its equivalent
• 2-3 years customer service or warehouse office experience
• Prior warehouse/distribution experience preferred
• Strong computer skills in Word, Excel, Outlook
• Attention to detail
• Problem solving abilities
• Excellent communication skills with ability to read and write English
  
  

Physical Requirements

• Ability to sit for extended periods of time
• Frequently required to bend, twist, use hands to finger, reach with hands and arms.
• Occasional lifting of up to 20 pounds
  
  

Vertical Cold Storage is an EOE/M/F/D/V

Drug Free Workplace

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Transportation, Logistics, Supply Chain and Storage

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