Cold-Chain Claims Analyst for Perishables

arrivelogistics.com; Tampa (FL); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision

401(k) matching

Employee Resource Groups

Wellness days

Paid holidays

Parental leave

Referral program

Descrizione del lavoro

Arrive Logistics is seeking an analytical, self-driven Claims Analyst to support Arrive Fresh, focusing on temperature-controlled cargo claims. You will own a portfolio from filing to resolution, ensuring compliant, timely outcomes while protecting the company’s financial position.

Ideal candidates have 3+ years in cargo claims, strong knowledge of PACA, Carmack, USDA, and FSMA, and excellent negotiation and communication skills.

Competenze

• Bachelor's degree in a relevant field or equivalent experience.
• 3+ years’ cargo claims management, preferably in 3PL/freight brokerage.
• Deep knowledge of Carmack, PACA, USDA, FSMA in perishable freight.
• Strong negotiation, conflict resolution, and critical thinking.
• Outstanding organizational skills with multitasking in logistics.
• Proficient in Google Workspace, freight broker TMS, and claims software.
• Excellent written and verbal communication.

Mansioni

• Manage an assigned portfolio of Arrive Fresh cargo claims from filing to resolution.
• Investigate temperature-controlled freight claims (reefer deviations, delays, shelf-life).
• Negotiate and settle cargo loss, damage, shortage, and contamination claims.
• Mitigate losses by coordinating salvage, redistribution, or disposal per FSMA rules.
• Collect and validate documentation to build defensible recovery positions.
• Reconcile claim-related receivables/payables and secure releases.
• Track data to flag risk areas and share findings with leadership.
• Collaborate with Carrier Sales, Legal, and Risk to resolve high-risk shipments.
• Escalate complex claims to the Risk Manager with a recommended path.
• Ensure cold-chain compliance and reefer unit certifications.
• Maintain claim records in the TMS and inform customers/carriers of status.

Conoscenze

Analytical thinking

Negotiation

Organizational skills

Communication

Detail-oriented

Formazione

Bachelor's Degree in relevant field

Strumenti

Google Workspace

TMS platforms

Claims software

Descrizione del lavoro

Arrive Logistics is seeking an analytical, self-driven Claims Analyst to support Arrive Fresh, focusing on temperature-controlled cargo claims. You will own a portfolio from filing to resolution, ensuring compliant, timely outcomes while protecting the company’s financial position.

Ideal candidates have 3+ years in cargo claims, strong knowledge of PACA, Carmack, USDA, and FSMA, and excellent negotiation and communication skills.