Coins ERP Support Specialist

EMCOR Group; Downers Grove (IL); On-site; USD 39,743 - 49,676; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Health Savings Account

Flexible Spending Accounts

Life insurance

Disability insurance

401(k) Savings Plan

College Coach program

Employee assistance program

Job summary

EMCOR Mechanical Services, based in Downers Grove, IL, is seeking an ERP COINS System Support Specialist to join our internal COINS ERP team. You will handle Tier 1 support, manage tickets in ServiceNow, and assist with DNS documentation while maintaining confidentiality and delivering strong customer service.

Ideal candidates have at least two years in a tech/ERP setting, familiarity with COINS modules, and solid MS Office skills.

Qualifications

• At least two years of professional experience in a technology-related or ERP setting, COINS experience preferred.
• Familiarity with ERP modules such as Accounts Payable, Accounts Receivable, Job Costing, Payroll, HR, Work Order Management, Dispatch, etc.
• Strong organizational skills with ability to prioritize multiple tasks and attention to detail.
• HVAC construction and/or HVAC service industry preferred.
• Excellent analytical, documentation, and communication skills.
• Advanced MS Office proficiency (Word, Outlook, SharePoint, Excel).
• Proven reliability and ability to work independently.

Responsibilities

• Serve as the first point of contact for incoming ERP-related calls, emails, and ticket submissions.
• Triage, classify and resolve or escalate support tickets in a timely manner.
• Address Tier 1 COINS user needs with a customer service focus and log resolutions in ServiceNow.
• Perform basic system administration tasks (password resets, unlocking accounts, terminations).
• Collaborate with the support team to expand knowledge of ERP modules and processes.
• Participate in troubleshooting and testing of new software features and upgrades.
• Assist in file maintenance for all operating companies and with new modules or features.
• Create and maintain up-to-date documentation.
• Assist in planning in-person user conferences and team meetings.
• Travel infrequently, approx. 10% of time.

Skills

COINS ERP

Customer support

ServiceNow

AP/AR

Documentation

MS Office

Tools

ServiceNow

Job description

About Us

EMCOR Mechanical Services (EMS) companies provide mechanical, automation, and energy solutions, as well as a range of other professional services. From healthcare and education to technology, transportation, retail, government, and more, EMS companies operate in a wide array of environments.

Job Summary

EMCOR Mechanical Services (EMS) has an opportunity for an ERP COINS System Support Specialist. This position is based out of Downers Grove, IL.

Within the EMS division we have an internal team that supports approximately 30 EMCOR Operating Companies who utilize COINS as their ERP system. The ideal candidate for the ERP System Specialist position will be analytical, customer-focused and be able to provide tier 1 support in internal customers. This position will help manage incoming support tickets, answer questions and log resolutions in the ServiceNow help desk application, as well as escalated and manage higher level support ticket needs within the team. You will be expected to work independently, as well as alongside the COINS ERP Support Team, and must be able to work well under pressure, handle a wide variety of tasks, and be comfortable handling confidential information.

Essential Duties & Responsibilities

• Serve as the first point of contact for incoming ERP-related calls, emails, and ticket submissions
• Triage, classify and resolve or elevate support tickets in a timely manner
• Address Tier 1 COINS user needs with a customer service focused attitude and demeanor, and log resolutions in ServiceNow
• Manage basic system administration tasks (password resets, unlocking accounts, user terminations, etc.)
• Work with the support team to expand knowledge of various ERP modules and processes
• Participate in troubleshooting and testing of new software features and upgrades
• Assist in file maintenance upkeep for all operating companies as necessary and as new modules or features are rolled out
• Assist in creating new documentation and maintaining up-to-date documentation
• Assist in planning any in-person user conferences and team meetings
• Travel infrequently as business needs arise. Anticipating travel to be approximately 10% of work time

Qualifications

• At least two years of professional experience in a technology-related or ERP setting; COINS experience preferred.
• Familiarity with various ERP modules such as Accounts Payable, Accounts Receivable, Job Costing, Payroll, Human Resources, Work Order Management, Dispatch, etc.
• Strong organizational skills with the ability to prioritize multiple project tasks with excellent attention to detail.
• HVAC Construction and/or HVAC service industry preferred
• Excellent analytical, documentation, and communication skills.
• Advanced MS Office proficiency with Microsoft Word, Outlook, SharePoint, and Excel required.
• Proven track record of dependability, reliability, and personal accountability, including working independently under limited supervision.

Equal Opportunity Employer

Equal Opportunity Employer / Veterans / Disabled

Geographic Disclosure

Compensation Range: $28.85/hr - $36.06/hr

Other Compensation: NA

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.