Coffeehouse Supervisor

Ontario Trillium Foundation; Chattanooga (TN); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Free drink per shift

50% off food

Paid time off

Tuition assistance

Profit-sharing

401(k) retirement plan

Flexible scheduling

Store discount

Job summary

Cup of Joe Cafes, LLC is seeking a Coffeehouse Supervisor for our Starbucks licensed store on Northshore in Chattanooga, TN. You will work with the Coffeehouse Leader to guide daily operations, coach Baristas and Shift Leads, and ensure an exceptional guest experience.

Responsibilities include inventory oversight, scheduling support, and maintaining standards. The role emphasizes balancing people and operations while driving store results in a fast-paced environment.

Qualifications

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• Minimum 1–2 years of supervisory or leadership experience in food service, retail, or hospitality.
• Must be 18 years or older and authorized to work in the United States.
• Ability to stand for extended periods and lift up to 30 lbs.
• Food handler certification or ability to obtain within 30 days.

Responsibilities

• Lead daily store operations with the Coffeehouse Leader to drive toward store goals
• Coach and develop Baristas and Shift Leads; provide real-time feedback on drink craft and brand standards
• Oversee inventory: ordering, receiving, stock levels to keep store guest-ready
• Support scheduling and shift coverage; step in to lead the floor as needed
• Ensure the team delivers the Starbucks Experience to every guest
• Foster a strong team culture that supports engagement and retention
• Monitor performance against goals and implement action plans
• Step in as floor leader and decision-maker when needed
• Handle guest concerns with confidence and care to encourage return visits
• Maintain cleanliness, safety, and operational standards across the store

Skills

Leadership

Guest service

Inventory management

Scheduling

POS systems

Communication

Attention to detail

Tools

POS systems

Scheduling tools

Reporting tools

Job description

About the Role

Cup of Joe Cafes is looking for an experienced, guest-obsessed Coffeehouse Supervisor to join our team at our Starbucks licensed store on Northshore in Chattanooga, TN. One of the city's most walkable and beloved neighborhoods, this location draws a vibrant mix of locals, outdoor enthusiasts, and tourists who make coffee culture a way of life. If you love leading a team, thrive in a fast-paced environment, and take pride in delivering an exceptional Starbucks experience on every shift, we want to hear from you.

As a Coffeehouse Supervisor, you'll work side by side with the Coffeehouse Leader to keep the store thriving — helping lead the team, supporting partners, keeping customers happy, and making sure operations run smoothly day to day. From coaching and developing Baristas and Shift Leads to managing inventory and store goals, you'll play a key role in shaping the store's success. This role is all about balancing people and operations — building a strong team culture while driving results and delivering the Starbucks Experience.

What You'll Do

• Partner with the Coffeehouse Leader to lead daily store operations and help drive the store toward its goals
• Coach and develop Baristas and Shift Leads, providing real-time feedback on drink craft, recipes, and Starbucks brand standards
• Help oversee inventory — ordering, receiving, and stock levels — to keep the store fully equipped and guest-ready
• Support scheduling and shift coverage, stepping in to lead the floor as needed
• Ensure the team consistently delivers the Starbucks Experience to every guest
• Help build and maintain a strong team culture that supports partner engagement and retention
• Monitor store performance against goals and help implement action plans to improve results
• Step in for the Coffeehouse Leader when needed, acting as the floor leader and decision-maker
• Handle guest concerns with confidence and care, turning a difficult moment into a reason to come back
• Maintain cleanliness, safety, and operational standards across the store

Who You Are

• You have at least 1-2 years of supervisory or leadership experience in food service, retail, or hospitality
• You're a natural leader who can coach, motivate, and develop a team
• You're comfortable balancing people-focused and operations-focused responsibilities
• You communicate clearly — with your team and with your Coffeehouse Leader
• You're detail-oriented — inventory accuracy, drink quality, and store standards matter to you
• You stay calm and focused under pressure and can make quick decisions on the floor
• You're genuinely warm with guests and partners alike — hospitality isn't a script for you, it's just how you operate
• You're comfortable with the tech side of the role: POS systems, scheduling tools, and daily reporting
• Starbucks experience is a plus but not required — we can teach the craft; we can't teach the attitude
• You're comfortable following Starbucks appearance standards (solid black top, black or khaki bottoms, slip-resistant shoes, apron provided) — full dress code shared at interview

What We Offer

• $18 – $20/hr + Tips — competitive pay based on experience
• Medical, dental, and vision insurance available for full-time employees
• 1 free drink per shift in your reusable cup + 50% off additional drinks
• PTO available for full-time employees
• 50% off food items every shift
• College Tuition Assistance
• Quarterly performance bonuses for attendance & standards
• 30% off retail merchandise including packaged coffee
• $500 Coffee Master certification bonus
• Flexible scheduling — we work around your life
• Profit-sharing bonus potential tied to store performance
• Real growth path — we promote from within
• Work in Chattanooga's iconic Northshore neighborhood, steps from the Tennessee River
• A family-run company where you're known by name, not a number
• Starbucks recognition programs and brand training
• 401(k) retirement plan available

Requirements

• Must be 18 or older
• 1-2+ years of supervisory or leadership experience in food service, retail, or hospitality
• Able to stand for extended periods and lift up to 30 lbs
• Available for a mix of morning, midday, and closing shifts including weekends
• Must be authorized to work in the United States
• Food handler certification required (or ability to obtain within 30 days of hire)

About Cup of Joe Cafes

Cup of Joe Cafes, LLC is a Starbucks licensed operator with locations across the Gulf Coast and Southeast. Our Northshore location sits in one of Chattanooga's most beloved neighborhoods — a vibrant stretch of local shops, outdoor culture, and community energy just across the river from downtown. We run a high-volume operation with a small-business mentality: every team member matters, every guest interaction counts, and we genuinely invest in the people who show up for us.