Coffeehouse Supervisor

Cup of Joe Cafes, LLC; Chattanooga (TN); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Free drink per shift

PTO

50% off food

College Tuition Assistance

Bonuses

Discounts on merchandise

401(k)

Job summary

Cup of Joe Cafes, LLC is seeking a Coffeehouse Supervisor for our Starbucks licensed Northshore store in Chattanooga, TN. You will partner with the Coffeehouse Leader to drive daily operations, coach Baristas and Shift Leads, and ensure every guest experiences the Starbucks standard.

In this role you will manage inventory, scheduling, and floor coverage while building a positive team culture and delivering the Starbucks Experience on every shift. Experience in food service or retail is a plus.

Qualifications

• Minimum 18+ years old.
• 1-2 years supervisory/leadership experience in food service, retail, or hospitality.
• Able to stand for extended periods and lift up to 30 lbs.
• Authorized to work in the United States.
• Food handler certification or ability to obtain within 30 days of hire.

Responsibilities

• Lead daily store operations with the Coffeehouse Leader.
• Coach Baristas and Shift Leads; give real-time feedback on drinks and brand standards.
• Oversee inventory: ordering, receiving, stock levels.
• Assist scheduling and shift coverage; act as floor leader when needed.
• Ensure the team delivers the Starbucks Experience to every guest.
• Foster a strong team culture that supports engagement and retention.
• Monitor store performance and implement improvement plans.
• Step in as floor leader when needed.
• Handle guest concerns with confidence and care.
• Maintain cleanliness, safety, and standards.

Skills

Leadership

Team coaching

Operations planning

POS systems

Tools

POS systems

Scheduling tools

Reporting tools

Job description

About The Role

Cup of Joe Cafes is looking for an experienced, guest-obsessed Coffeehouse Supervisor to join our team at our Starbucks licensed store on Northshore in Chattanooga, TN. One of the city's most walkable and beloved neighborhoods, this location draws a vibrant mix of locals, outdoor enthusiasts, and tourists who make coffee culture a way of life. If you love leading a team, thrive in a fast-paced environment, and take pride in delivering an exceptional Starbucks experience on every shift, we want to hear from you. As a Coffeehouse Supervisor, you'll work side by side with the Coffeehouse Leader to keep the store thriving — helping lead the team, supporting partners, keeping customers happy, and making sure operations run smoothly day to day. From coaching and developing Baristas and Shift Leads to managing inventory and store goals, you'll play a key role in shaping the store's success. This role is all about balancing people and operations — building a strong team culture while driving results and delivering the Starbucks Experience.

What You'll Do

• Partner with the Coffeehouse Leader to lead daily store operations and help drive the store toward its goals
• Coach and develop Baristas and Shift Leads, providing real-time feedback on drink craft, recipes, and Starbucks brand standards
• Help oversee inventory — ordering, receiving, and stock levels — to keep the store fully equipped and guest-ready
• Support scheduling and shift coverage, stepping in to lead the floor as needed
• Ensure the team consistently delivers the Starbucks Experience to every guest
• Help build and maintain a strong team culture that supports partner engagement and retention
• Monitor store performance against goals and help implement action plans to improve results
• Step in for the Coffeehouse Leader when needed, acting as the floor leader and decision-maker
• Handle guest concerns with confidence and care, turning a difficult moment into a reason to come back
• Maintain cleanliness, safety, and operational standards across the store

Who You Are

• You have at least 1-2 years of supervisory or leadership experience in food service, retail, or hospitality
• You're a natural leader who can coach, motivate, and develop a team
• You're comfortable balancing people-focused and operations-focused responsibilities
• You communicate clearly — with your team and with your Coffeehouse Leader
• You're detail-oriented — inventory accuracy, drink quality, and store standards matter to you
• You stay calm and focused under pressure and can make quick decisions on the floor
• You're genuinely warm with guests and partners alike — hospitality isn't a script for you, it's just how you operate
• You're comfortable with the tech side of the role: POS systems, scheduling tools, and daily reporting
• Starbucks experience is a plus but not required — we can teach the craft; we can't teach the attitude
• You're comfortable following Starbucks appearance standards (solid black top, black or khaki bottoms, slip-resistant shoes, apron provided) — full dress code shared at interview

What We Offer

• $18 – $20/hr + Tips — competitive pay based on experience
• Medical, dental, and vision insurance available for full-time employees
• 1 free drink per shift in your reusable cup + 50% off additional drinks
• PTO available for full-time employees
• 50% off food items every shift
• College Tuition Assistance
• Quarterly performance bonuses for attendance & standards
• 30% off retail merchandise including packaged coffee
• $500 Coffee Master certification bonus
• Flexible scheduling — we work around your life
• Profit-sharing bonus potential tied to store performance
• Real growth path — we promote from within
• Work in Chattanooga's iconic Northshore neighborhood, steps from the Tennessee River
• A family-run company where you're known by name, not a number
• Starbucks recognition programs and brand training
• 401(k) retirement plan available

Requirements

• Must be 18 or older
• 1-2+ years of supervisory or leadership experience in food service, retail, or hospitality
• Able to stand for extended periods and lift up to 30 lbs
• Available for a mix of morning, midday, and closing shifts including weekends
• Must be authorized to work in the United States
• Food handler certification required (or ability to obtain within 30 days of hire)

About Cup Of Joe Cafes

Cup of Joe Cafes, LLC is a Starbucks licensed operator with locations across the Gulf Coast and Southeast. Our Northshore location sits in one of Chattanooga's most beloved neighborhoods — a vibrant stretch of local shops, outdoor culture, and community energy just across the river from downtown. We run a high-volume operation with a small-business mentality: every team member matters, every guest interaction counts, and we genuinely invest in the people who show up for us. Every day, we go to work hoping to do two things: share great coffee with our friends and help make the world a little better. It was true when the first Starbucks opened in 1971, and it’s just as true today. Our mission to inspire and nurture the human spirit – one person, one cup, and one neighborhood at a time. Today, with more than 15,000 stores in 50 countries, Starbucks is the premier roaster and retailer of specialty coffee in the world. And with every cup, we strive we bring both our heritage and an exceptional experience to life.