Coffeehouse Shift Supervisor — Lead, Craft & Connect

Starbucks Corp.; Charlotte (NC); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

401(k) matching

Tuition coverage

Stock program (Bean Stock)

Quarterly bonus

Job summary

Starbucks Coffee Company is seeking a shift supervisor for our Charlotte, NC location. You will lead daily shift operations, coach team members, and ensure beverages and food are prepared to standard or customized recipes, maintaining a welcoming store environment for customers.

The role emphasizes teamwork, strong communication, and the ability to adapt to variable hours including mornings, evenings, weekends, and holidays. Excellent customer service is essential to our brand experience.

Qualifications

• Six months of experience in a customer-facing role.
• Six months of experience delegating tasks to two or more employees.
• Ability to work flexible hours including early mornings, evenings, weekends, nights and/or holidays.

Responsibilities

• Direct the work of the shift team to ensure smooth operations.
• Prepare and coach the preparation of beverages and food to standard recipes or customized for customers.
• Maintain store safety, security, and cash handling procedures.
• Lead by example to provide friendly, fast and accurate service to customers.

Skills

Customer service

Team leadership

Communication skills

Flexibility

Cash handling

Job description

Starbucks Coffee Company is seeking a shift supervisor for our Charlotte, NC location. You will lead daily shift operations, coach team members, and ensure beverages and food are prepared to standard or customized recipes, maintaining a welcoming store environment for customers.

The role emphasizes teamwork, strong communication, and the ability to adapt to variable hours including mornings, evenings, weekends, and holidays. Excellent customer service is essential to our brand experience.