Coffeehouse Shift Supervisor - Lead Craft and Team

Starbucks Corp.; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Tuition coverage

Paid vacation

401(k) retirement plan with employer 4

Parental leave

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring every guest enjoys a welcoming space. You will guide the team in preparing beverages and foods to standard recipes and support store operations with a strong emphasis on customer service and safety.

Applicants should have at least six months in a customer-facing role, along with experience delegating tasks and coordinating a small team.

Qualifications

• Six months of experience in a position requiring constant interaction with customers and fulfilling their requests.
• At least six months of experience delegating tasks to other employees and coordinating tasks of two or more employees.
• Ability to direct the work of others and coach team members.
• Effective oral communication and strong interpersonal skills are essential.
• Comfort in a retail environment and ability to work as part of a team.

Responsibilities

• Lead with craft and heart to create a welcoming Starbucks experience for customers.
• Prepare and coach the preparation of beverages and food to standard recipes, including substitutions when needed.
• Ensure policies and standards are followed, including cash handling, safety and security.
• Support store operations and collaborate with team members to deliver quality beverages and service.

Skills

Direct the work of others

Learn quickly

Oral communication skills

Retail environment knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, ensuring every guest enjoys a welcoming space. You will guide the team in preparing beverages and foods to standard recipes and support store operations with a strong emphasis on customer service and safety.

Applicants should have at least six months in a customer-facing role, along with experience delegating tasks and coordinating a small team.