Coffeehouse Shift Supervisor - Lead Craft & Community

Starbucks Corp.; Forest Hill (MD); On-site; USD 19,286,000 - 27,552,000; Full time

Benefits offered by this job

401(k) match

Tuition coverage

Paid vacation

Discount stock program

Job summary

Starbucks Coffee Company is seeking a Shift Supervisor to lead with craft and heart, creating a welcoming space for the community. You will guide a team to deliver quality beverages and food, uphold safety standards, and maintain store policies while supporting a positive, inclusive workplace.

Applicants should have six months of customer-facing experience, strong communication, and the ability to coach and delegate tasks. Flexible hours and a focus on growth with a global brand are offered.

Qualifications

• Six months of experience in a role requiring constant interaction with and fulfilling customer requests.
• Ability to coach and prepare beverages/food to standard recipes or customize as requested.
• Experience delegating tasks and coordinating multiple employees.

Responsibilities

• Direct the work of team members to ensure fast, friendly service.
• Prepare and coach beverage and food preparation to recipe standards or customer specifications.
• Adhere to cash handling, safety, and store security policies during shifts.
• Create a welcoming environment that supports customer satisfaction and teamwork.

Skills

Customer service

Staff coaching

Directing team

Communication

Retail knowledge

Team collaboration

Relationship building

Job description

Starbucks Coffee Company is seeking a Shift Supervisor to lead with craft and heart, creating a welcoming space for the community. You will guide a team to deliver quality beverages and food, uphold safety standards, and maintain store policies while supporting a positive, inclusive workplace.

Applicants should have six months of customer-facing experience, strong communication, and the ability to coach and delegate tasks. Flexible hours and a focus on growth with a global brand are offered.