Coffeehouse Shift Supervisor: Lead Craft & Team

Starbucks Corp.; Mount Joy (Lancaster County); On-site; USD 20,664,000 - 27,552,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision insurance

Tuition coverage (Starbucks College

401(k) with employer match

Paid vacation and sick time

Job summary

Starbucks Coffee Company is looking for a shift supervisor to lead with craft and heart in a welcoming community space. You will guide team members, ensure quality beverages and food, and uphold store safety and policies. Flexibility with hours and strong interpersonal skills are essential to brighten every customer interaction.

The role emphasizes coaching, teamwork, and quick learning to support a positive partner experience and store performance.

Qualifications

• Six months of experience in a role involving constant interaction with customers.
• Ability to coach food and beverage preparation to standard recipes or customize as needed.
• Willingness to delegate tasks and coordinate a team of two or more employees.

Responsibilities

• Lead with craft and heart to create a welcoming space for the community.
• Prepare and coach food and beverage service to standard recipes or customer customizations.
• Direct and support a team to meet store policies and safety standards.
• Maintain attendance, punctuality, and flexible scheduling as required.

Skills

Customer service

Cash handling

Teamwork

Communication

Interpersonal skills

Job description

Starbucks Coffee Company is looking for a shift supervisor to lead with craft and heart in a welcoming community space. You will guide team members, ensure quality beverages and food, and uphold store safety and policies. Flexibility with hours and strong interpersonal skills are essential to brighten every customer interaction.

The role emphasizes coaching, teamwork, and quick learning to support a positive partner experience and store performance.