Coffeehouse Shift Lead: Craft, Coach, Delight

Starbucks Corp.; Quincy (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Life insurance

Disability insurance

Parental leave

Paid vacation

401(k) plan

Tuition assistance

Bean Stock

Job summary

Starbucks Corp. is seeking a Shift Supervisor to lead with craft and heart, creating a welcoming space for the community as each shift sparks connection.

You will oversee team members, ensure quality beverages and foods, and model service excellence. This role requires reliable attendance, flexible hours including early mornings and weekends, cash handling, safety compliance, and at least six months of frontline customer service experience.

Qualifications

• Regular attendance and punctuality, with/without accommodation.
• Flexible hours including early mornings, evenings, weekends, nights and/or holidays.
• Cash handling and store safety compliance.
• Six months’ experience in customer-facing role.
• Coach and delegate tasks to others for smooth operation.

Responsibilities

• Direct the work of others on shift.
• Ensure quality beverages and food to spec.
• Provide excellent customer service and handle requests.
• Maintain store safety and security standards.
• Assist in training and coaching teammates.

Skills

Direct team leadership

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Team collaboration

Relationship building

Job description

Starbucks Corp. is seeking a Shift Supervisor to lead with craft and heart, creating a welcoming space for the community as each shift sparks connection.

You will oversee team members, ensure quality beverages and foods, and model service excellence. This role requires reliable attendance, flexible hours including early mornings and weekends, cash handling, safety compliance, and at least six months of frontline customer service experience.