Coffeehouse Shift Lead: Craft, Coach & Community

Starbucks Corp.; Urbana (MD); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental and vision

401(k) match

Tuition coverage

Paid time off

Parental leave

Job summary

Starbucks Corp. is seeking a shift supervisor to lead with craft and heart, creating a welcoming coffeehouse for the Urbana community. You will manage daily shift operations, ensure quality beverages and food, and guide teammates to deliver exceptional service.

The role requires six months of customer-facing experience, strong communication, and the ability to coordinate tasks across a small team in a fast-paced store environment.

Qualifications

• Six months of experience in a position that required constant interacting with and fulfilling the requests of customers.
• Prepare and coach the preparation of food and beverages to standard recipes or customized for customers.
• Experience delegating tasks to other employees and coordinating two or more staff.

Responsibilities

• Lead with craft and heart to create a welcoming space for the community.
• Supervise shifts, ensuring quality beverages and food and adherence to safety standards.
• Direct and coach team members to deliver strong customer service.
• Support store operations and cash handling according to policy.

Skills

Leadership

Customer service

Communication

Team leadership

Interpersonal skills

Relationship building

Retail knowledge

Flexible scheduling

Attention to detail

Job description

Starbucks Corp. is seeking a shift supervisor to lead with craft and heart, creating a welcoming coffeehouse for the Urbana community. You will manage daily shift operations, ensure quality beverages and food, and guide teammates to deliver exceptional service.

The role requires six months of customer-facing experience, strong communication, and the ability to coordinate tasks across a small team in a fast-paced store environment.