Coffee Training Manager: Lead Openings & Trainer Team

Planet Fitness; Raleigh (NC); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Bonus based on performance

Competitive salary

Dental insurance

Job summary

Bangarang Coffee seeks a Training Manager to own the execution and quality of our training program across new locations and ongoing operations. This field leadership role leads the Trainer team, prepares new sites to open, and ensures every Trainee receives consistent, hands‑on training in operations, safety standards, and our vibe.

You will drive onboarding, calibrate trainers, and partner with Operations and location leadership to scale our guest experience and culture as we grow the brand.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• At least three (3) years of progressive leadership experience in coffee, restaurants, retail, hospitality, or another high volume service environment.
• Previous training, new location opening, or multi-location experience strongly preferred.
• Proven ability to lead teams, coach leaders, and hold people accountable while maintaining trust and respect.
• Strong operational judgment and the ability to make sound decisions under pressure.
• Excellent organization, communication, and follow through, including managing schedules, trackers, and training records.
• Comfortable facilitating group training and meetings as well as coaching one on one.

Responsibilities

• Own the training plan for each new location from pre-opening preparation through the transition to regular operations.
• Build and manage the training schedule, including Trainer assignments, Trainee groups, station rotations, and daily priorities.
• Confirm that training materials, systems, equipment, product, uniforms, system access, and other required resources are ready before training begins.
• Lead orientation, hands on training, mock service, community events, friends and family service, soft openings, and grand openings.
• Maintain a strong onsite presence during the most critical stages of training and opening.
• Identify readiness risks early and work with Operations and location leadership to resolve them.
• Lead the final training handoff to the location's management team, including a clear picture of each Trainee's readiness.
• Recruit, select, certify, schedule, and develop Bangarang Trainers, maintaining a ready bench for upcoming openings and field assignments.
• Set clear expectations for conduct, communication, coaching, attendance, and operational performance.
• Lead daily Trainer huddles and end of day debriefs during openings, and hold regular one on one check ins with each Trainer.
• Coach Trainers on how to teach, correct, encourage, redirect, and hold Trainees accountable.
• Address Trainer performance or conduct concerns promptly and professionally, partnering with the People team as needed.
• Support the Trainer team through the long hours, pressure, and changing demands of new openings, including monitoring workload and time worked.
• Ensure every Trainee is trained to the same Bangarang standards, regardless of Trainer or location.
• Protect recipe accuracy, drink quality, speed, hospitality, cleanliness, safety, and operational flow throughout training.
• Ensure training covers every required position, including Lane/Window, Texter, Milk, Shots, Rescue, Expo, Drink Runner, and Walk-Up.
• Maintain accurate skill checklists, position sign offs, training records, assessments, and certification requirements.
• Calibrate Trainers so they coach and evaluate performance consistently, and observe training in real time to correct gaps.
• Ensure no Trainee is signed off because opening day is approaching; sign off reflects demonstrated, independent performance only.
• Reinforce the reasons behind Bangarang's standards, not just the steps.
• Partner closely with Operations, People, location leadership, and support teams throughout each opening.
• Keep leadership informed of Trainee progress, attendance concerns, operational gaps, safety issues, and opening risks.
• Prepare location leaders to continue coaching and developing their teams after the Trainers leave.
• Visit existing locations to evaluate training quality, retrain standards, and support ongoing development.
• Assist with leadership development and other company training initiatives as needed.
• Gather feedback from Trainers, Trainees, and location leadership after each opening.
• Complete a post-opening recap identifying wins, gaps, recurring issues, and recommended changes.
• Track training results, identify trends across locations, and improve schedules, materials, assessments, and processes based on field results.
• Partner with Operational Excellence to keep training materials aligned with current recipes, systems, equipment, and operating standards.

Skills

Leadership

Trainer leadership

Coaching

Organization

Communication

Time management

Education

High School Diploma or equivalent

Food manager certification

Job description

Bangarang Coffee seeks a Training Manager to own the execution and quality of our training program across new locations and ongoing operations. This field leadership role leads the Trainer team, prepares new sites to open, and ensures every Trainee receives consistent, hands‑on training in operations, safety standards, and our vibe.

You will drive onboarding, calibrate trainers, and partner with Operations and location leadership to scale our guest experience and culture as we grow the brand.