Coffee Store Manager — Lead People, Elevate Experience

Excel Fitness; Raleigh (NC); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Performance bonus

Advancement opportunities

Competitive salary

Job summary

Bangarang Coffee is seeking a Store Manager to lead our Coffee Operations store, drive profitability, and uphold exceptional guest experiences. You will supervise Baristas and Shift Leads, manage labor and inventory, coach staff, and ensure compliance with safety standards in a fast-paced environment.

You'll shape store culture, partner with leaders, and ensure top-tier service, drink quality, and efficiency as we grow our brand and community presence in Raleigh and beyond.

Qualifications

• Must be at least 18 years of age.
• High School Diploma or equivalent required.
• At least two (2) years of supervisory experience in coffee, food service, quick service, or retail.
• Demonstrated ability to build labor schedules, manage inventory, and use sales and labor reports to drive results.
• Proven ability to recruit, coach, develop, and hold a team accountable.
• Proficiency with point of sale systems and basic computer applications.
• Food manager certification, or the ability to obtain it within the timeframe required by state or local law.
• Reliable transportation for travel between store locations.
• Availability to work a flexible schedule, including early mornings, late nights, weekends, and holidays.

Responsibilities

• Maintain full proficiency in all Barista and Shift Lead duties and skill sets.
• Own full responsibility for the store's daily flow of business, including labor, sales, and efficiency.
• Recruit, interview, hire, and onboard new Team Players for the store as needed.
• Conduct regular performance feedback and reviews, and manage coaching and progressive discipline up to and including termination in accordance with the company handbook.
• Build and manage the weekly labor schedule to meet sales demand while controlling labor cost and maintaining a positive customer experience.
• Identify, train, and develop Baristas and Shift Leads to build a strong team of leaders and crew.
• Own inventory management, including ordering, receiving, counting, and minimizing waste.
• Ensure proper cash handling, deposits, and banking procedures are followed by the store and its shift leaders.
• Maintain full proficiency in the point of sale system, including back end administration and reporting.
• Review daily, weekly, and period sales and labor reports, and adjust store operations to meet targets.
• Ensure the store consistently meets brand, product quality, cleanliness, and safety standards.
• Take full responsibility for the store experience, including drink quality, customer interaction, speed of service, and music, making changes as needed.
• Communicate regularly with the Regional Manager and/or Regional Director on store performance, staffing, equipment, and inventory needs.
• Lead team meetings and pre-shift communications to align the team on goals and standards.
• Resolve escalated customer concerns in line with company values.
• Ensure store compliance with all applicable local, state, and federal labor and food safety regulations.
• Delegate tasks appropriately to Senior Shift Leads and Shift Leads to develop the team and maintain efficiency.
• Make daily managerial decisions within company policy, escalating significant or policy level matters to the Regional Manager.

Skills

Supervisory experience

Labor scheduling

Staff development

Customer service leadership

Inventory management

Cash handling

POS systems

Food safety awareness

Education

High School Diploma or equivalent

Food manager certification

Tools

Point of sale system

Job description

Bangarang Coffee is seeking a Store Manager to lead our Coffee Operations store, drive profitability, and uphold exceptional guest experiences. You will supervise Baristas and Shift Leads, manage labor and inventory, coach staff, and ensure compliance with safety standards in a fast-paced environment.

You'll shape store culture, partner with leaders, and ensure top-tier service, drink quality, and efficiency as we grow our brand and community presence in Raleigh and beyond.