Coffee Specialist & Customer Experience Champion

Nestle; Paramus (NJ); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Quarterly bonuses

401k with company match

Healthcare coverage

Employee discounts

Job summary

Nestlé Nespresso USA is hiring a Coffee Specialist/Sales Associate to be the welcoming face of our retail boutique, guiding customers to their perfect coffee match and providing an inviting experience beyond just selling coffee.

You will learn coffee expertise, participate in tastings, promote products, and support store displays while delivering exceptional service in a fast-paced environment.

Qualifications

• Customer service experience is required or preferred.
• Able to work in a fast-paced retail environment.
• Willingness to learn coffee knowledge and promote products.

Responsibilities

• Brand Advocate: share mission and values in sustainability and recycling.
• Customer Obsessed: hospitality-focused customer care.
• Greet and Engage: create memorable experiences that invite return visits.
• Listen and Learn: assess customer needs and recommend coffee/machine solutions.
• Product Knowledge and Promotions: host tastings and showcase knowledge to build sales.
• Team Collaboration and Respect: support colleagues to ensure a cohesive store environment.

Skills

Customer service

Hospitality

Communication

Job description

Nestlé Nespresso USA is hiring a Coffee Specialist/Sales Associate to be the welcoming face of our retail boutique, guiding customers to their perfect coffee match and providing an inviting experience beyond just selling coffee.

You will learn coffee expertise, participate in tastings, promote products, and support store displays while delivering exceptional service in a fast-paced environment.