Coffee Shop Team Lead & Guest Experience Coach

Ziggi’s Coffee, LLC; Commerce City (CO); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking an Assistant Manager in Commerce City to partner with the General Manager, lead daily operations, and support onboarding and ongoing development of the team. This role emphasizes guest experience, safety, and a positive store culture.

You will balance accountability with teamwork, stepping into any role as needed and acting as a reliable decision-maker on shift, while upholding brand values and quality standards.

Qualifications

• 3–6 months of leadership experience in a coffee shop or similar fast-paced setting.
• Strong grasp of daily store operations, drink quality standards, and service fundamentals.
• Able to lead by example, give and receive feedback, and step into any role as needed.
• Excellent interpersonal and communication skills.
• Proven reliability and ability to take initiative without supervision.
• Completion of required training modules and a strong understanding of brand values.

Responsibilities

• Partner with the General Manager to lead the team and maintain day-to-day operations.
• Support new hire onboarding, hands-on training, and continual team development.
• Foster a safe, inclusive, and positive work environment that prioritizes guest experience and team well-being.
• Communicate consistently and clearly with the General Manager, store owners, and team members.
• Execute administrative duties including ordering inventory, preparing deposits, and entering invoices.
• Assist in upholding health, safety, and cleanliness standards across the store.
• Step into leadership during GM absences and serve as a reliable decision-maker on shift.

Skills

Leadership experience

Operations knowledge

People development

Interpersonal skills

Initiative

Job description

Ziggi’s Coffee, LLC is seeking an Assistant Manager in Commerce City to partner with the General Manager, lead daily operations, and support onboarding and ongoing development of the team. This role emphasizes guest experience, safety, and a positive store culture.

You will balance accountability with teamwork, stepping into any role as needed and acting as a reliable decision-maker on shift, while upholding brand values and quality standards.