Coffee Shop Shift Lead: Craft, Coach & Grow

Starbucks Corp.; Grand Rapids (MI); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

Tuition coverage

Job summary

Starbucks Coffee Company in Grand Rapids, MI seeks a shift supervisor to lead with craft and heart, ensuring a welcoming space and quality beverages for our community. You will coach team members, uphold standards, and deliver exceptional customer experiences.

This role requires regular attendance, flexible hours, and prior customer service experience with delegation responsibilities. Benefits and growth opportunities are available through Starbucks' partner programs.

Qualifications

• Direct the work of others.
• Learn quickly and adapt to changing needs.
• Effective oral communication in a fast-paced retail setting.
• Knowledge of the retail environment and customer service best practices.
• Strong interpersonal skills and teamwork.
• Ability to build relationships with customers and teammates.

Responsibilities

• Lead with craft and heart to create a welcoming space for customers.
• Ensure quality beverages and food products and uphold store standards.
• Coach and delegate tasks to team members and coordinate shifts.
• Maintain attendance, punctuality, and flexibility to cover shifts.
• Contribute to a safe, clean, and efficient store environment.

Skills

Direct the work of others

Learn quickly

Oral communication

Retail knowledge

Interpersonal skills

Teamwork

Relationship building

Job description

Starbucks Coffee Company in Grand Rapids, MI seeks a shift supervisor to lead with craft and heart, ensuring a welcoming space and quality beverages for our community. You will coach team members, uphold standards, and deliver exceptional customer experiences.

This role requires regular attendance, flexible hours, and prior customer service experience with delegation responsibilities. Benefits and growth opportunities are available through Starbucks' partner programs.