Cafe Shift Supervisor: Lead Craft & Customer Experience

Starbucks Corp.; Plymouth (MI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) retirement with employer match

Paid vacation

Parental leave

Disability insurance

Job summary

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community in Plymouth, MI. You will guide the team to prepare beverages and food to standard recipes, coach others, and ensure safety and cash handling protocols are followed.

The role emphasizes reliable attendance, flexible hours, and strong customer service. Starbucks offers substantial benefits, growth opportunities, and a focus on wellbeing and education.

Qualifications

• Six months of experience interacting with customers and fulfilling requests.
• Experience delegating tasks to others or coordinating two or more employees.
• Ability to direct the work of others and learn quickly.
• Knowledge of the retail environment and cash handling.
• Strong interpersonal and communication skills.

Responsibilities

• Direct and coach the team during shifts to deliver quality beverages and food.
• Ensure store policies, safety, and cash handling procedures are followed.
• Foster a welcoming space and build relationships with customers and the community.
• Manage tasks for two or more employees and coordinate workflow.

Skills

Customer service

Team leadership

Communication skills

Retail environment

Interpersonal skills

Staff coordination

Fast learner

Job description

Starbucks Coffee Company is seeking a shift supervisor to lead with craft and heart, creating a welcoming space for the community in Plymouth, MI. You will guide the team to prepare beverages and food to standard recipes, coach others, and ensure safety and cash handling protocols are followed.

The role emphasizes reliable attendance, flexible hours, and strong customer service. Starbucks offers substantial benefits, growth opportunities, and a focus on wellbeing and education.