Coffee Shop Operations Lead - Build Loyalty & Grow

Marias Technology; Covington (OH); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Employee discounts

Discounts at partner stores

Job summary

Glacier View Coffee in Covington, OH is seeking a shift supervisor/manager to oversee daily operations, supervise and develop Baristas, and deliver a welcoming, high‑quality customer experience. You will handle scheduling, hiring, training, inventory, vendor relations, and budgeting to protect margins while expanding the loyal local customer base.

This is a full-time, non-exempt role requiring early mornings, weekends, and strong leadership.

Qualifications

• High school diploma or GED.
• 2+ years of experience working in a coffee shop, café, or related industry.
• Proven management ability with strong organizational, time management, communication, and customer service skills.
• Availability for full-time, variable hours including early mornings, evenings, and weekends.

Responsibilities

• Assist with overseeing scheduling, monitoring productivity, and providing feedback so Baristas deliver the best experience possible.
• Assist with recruiting, hiring, training, and supervising Baristas.
• Assist with scheduling and quickly finding replacements when a team member is sick or absent.
• Assist with tracking and maintaining inventory so supplies are always available.
• Assist with coordinating vendor relationships and ordering.
• Assist with monitoring budgets to ensure profitability — actively looking for ways to lower operating costs while growing the customer base.
• Assist with menu planning.
• Assist with employment actions, including discipline and terminations, according to policy.
• Work directly with customers to answer questions, listen to complaints about food quality or service, and resolve issues promptly.
• Process payments and prepare bank deposits.
• Perform maintenance and light repairs on equipment.
• Maintain a clean, welcoming environment throughout the shop.
• Adhere to all food safety, sanitation, and quality standards — proper handling, storage, and hygiene per company policy and health department regulations.
• Ensure company standards are always upheld.
• Continue to build a loyal customer base that makes this coffee shop a local gathering place.

Skills

Leadership

Communication

Customer service

Time management

Education

High school diploma or GED

Tools

Microsoft Office Suite

POS systems

Job description

Glacier View Coffee in Covington, OH is seeking a shift supervisor/manager to oversee daily operations, supervise and develop Baristas, and deliver a welcoming, high‑quality customer experience. You will handle scheduling, hiring, training, inventory, vendor relations, and budgeting to protect margins while expanding the loyal local customer base.

This is a full-time, non-exempt role requiring early mornings, weekends, and strong leadership.