Coffee Shop Lead & Barista Team Leader

Hyvee.io; Des Moines (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Hy-Vee’s Coffee Lead role oversees the Coffee Shop, supporting the Department Manager and guiding the barista team to deliver high-quality products and warm customer experiences. You’ll ensure safety, cleanliness, and efficient operations while maintaining product freshness and accuracy of orders.

Ideal candidates have a high school diploma or equivalent, enjoy leading people, and can handle a fast-paced environment with strong service focus.

Qualifications

• High school diploma or equivalent required
• Food safety or sanitation courses encouraged
• One year of similar or related experience preferred

Responsibilities

• Deliver outstanding customer service by greeting customers warmly, learning their names, and going the extra mile to make every visit a positive one
• Take customer orders at the counter and over the phone, and assist with finding products and answering questions
• Ensure food is handled safely and the work area is always clean, neat, and up to department standards
• Monitor product freshness and appearance throughout your shift and prepare and replenish product as needed
• Anticipate daily product needs and follow or develop a production list to stay ahead
• Check in product, put product away, and review invoices as needed
• Run the department register and process payments where applicable
• Instruct, assign, and coordinate work for Coffee Shop Baristas
• Order product and supplies as needed and price products for customers as necessary
• Remove trash promptly and maintain a clean, organized department
• Handle confidential information including sales percentages and employee wages with discretion
• Maintain compliance with Hy-Vee's dress code, hygiene standards, and all company policies
• Assist in other store areas and take on special projects as needed

Skills

Customer service leadership

Problem solving

Mathematical skills

Team guidance

Education

High school diploma or equivalent

Food safety courses encouraged

Job description

Hy-Vee’s Coffee Lead role oversees the Coffee Shop, supporting the Department Manager and guiding the barista team to deliver high-quality products and warm customer experiences. You’ll ensure safety, cleanliness, and efficient operations while maintaining product freshness and accuracy of orders.

Ideal candidates have a high school diploma or equivalent, enjoy leading people, and can handle a fast-paced environment with strong service focus.