Coffee Shop General Manager: Lead Ops & People

Ziggi’s Coffee, LLC; Loveland (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Ziggi’s Coffee, LLC in Loveland, Colorado, seeks a General Manager who leads with energy and accountability to deliver an exceptional guest experience. You’ll oversee daily store operations, coach and develop a high-performing team, and align with Ziggi’s standards and culture.

You’ll manage schedules, labor, inventory, and food-safety compliance, drive guest satisfaction metrics, and partner with owners and leadership to sustain growth and a positive workplace.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership experience

Coffee service operations

Coaching

Labor planning

Communication

Team culture

Job description

Ziggi’s Coffee, LLC in Loveland, Colorado, seeks a General Manager who leads with energy and accountability to deliver an exceptional guest experience. You’ll oversee daily store operations, coach and develop a high-performing team, and align with Ziggi’s standards and culture.

You’ll manage schedules, labor, inventory, and food-safety compliance, drive guest satisfaction metrics, and partner with owners and leadership to sustain growth and a positive workplace.