Coffee Shop General Manager: Lead & Elevate Guest Experience

Ziggi’s Coffee, LLC; Westminster (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Ziggi’s Coffee, LLC is seeking a General Manager who leads with energy and accountability, guiding store operations and shaping a welcoming guest experience in Westminster, CO. This hands-on role emphasizes team development, culture, and brand adherence across all shifts.

The GM will drive labor planning, training, inventory control, and safety standards while partnering with owners and leaders to meet service and performance goals.

Qualifications

• 1–2 years of leadership experience in a coffee shop, café, or fast-paced hospitality environment.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership

Coffee service operations

Guest experience standards

Coaching & development

Scheduling

Inventory management

Communication

Team culture

Job description

Ziggi’s Coffee, LLC is seeking a General Manager who leads with energy and accountability, guiding store operations and shaping a welcoming guest experience in Westminster, CO. This hands-on role emphasizes team development, culture, and brand adherence across all shifts.

The GM will drive labor planning, training, inventory control, and safety standards while partnering with owners and leaders to meet service and performance goals.