Coffee Shop General Manager & Team Builder

Ziggi’s Coffee, LLC; Colorado Springs (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

Ziggi’s Coffee, LLC in Colorado Springs is looking for a hands-on General Manager who leads with energy, accountability, and a clear direction for every shift. This role oversees all store operations, mentors the team, and acts as a brand ambassador, setting the tone for culture and guest experience.

The position requires coaching and developing staff, managing labor, scheduling, inventory, and ensuring food safety standards.

Qualifications

• 1–2 years of leadership in a coffee shop, café, or fast-paced hospitality.
• Strong knowledge of coffee service operations, drink preparation, and guest experience standards.
• Demonstrated success in leading, coaching, and developing teams.
• Comfortable managing labor goals, scheduling, and inventory.
• Excellent communicator with the ability to stay calm, clear, and effective under pressure.
• Passionate about creating a positive team culture and growing others.

Responsibilities

• Lead all store operations to ensure a consistent, high-quality guest experience.
• Provide clear, ongoing feedback to team members to promote growth, accountability, and performance.
• Interview, onboard, and train new staff in alignment with company values and standards.
• Write and maintain employee schedules while managing labor goals and shift coverage needs.
• Oversee inventory levels, ordering, and waste reduction practices.
• Maintain store cleanliness, organization, and compliance with food safety standards.
• Drive team performance by reviewing guest feedback, quality audits, and service metrics.
• Communicate effectively with owners, leadership, and staff to ensure alignment and clarity.

Skills

Leadership

Coffee service operations

Coaching and development

Labor management

Communication

Culture and growth

Job description

Ziggi’s Coffee, LLC in Colorado Springs is looking for a hands-on General Manager who leads with energy, accountability, and a clear direction for every shift. This role oversees all store operations, mentors the team, and acts as a brand ambassador, setting the tone for culture and guest experience.

The position requires coaching and developing staff, managing labor, scheduling, inventory, and ensuring food safety standards.