Coffee Ops Lead: Guest Experience & Quality

Vic's On The River; Savannah (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Vic's On The River in Savannah, GA is seeking a Coffee Operations Supervisor to oversee daily coffee operations, ensuring exceptional guest experiences through outstanding service and quality execution. This role leads the coffee team, manages inventory and purchasing, and upholds food safety and presentation standards.

The position emphasizes staff coaching, training, open/close procedures, cash handling, and maintaining equipment and cleanliness to drive guest satisfaction and sales growth.

Qualifications

• Minimum two years supervisory experience.
• Coffee or café experience preferred.
• Strong leadership and communication skills.
• Cash handling experience.
• ServSafe Manager Certification preferred.

Responsibilities

• Supervise and lead all coffee operations team members.
• Coach, train, and develop staff.
• Open and close the operation; balance cash drawers.
• Complete daily checklists and maintain equipment.
• Monitor inventory and purchasing; manage par levels.
• Place approved orders and communicate with vendors.
• Ensure recipe consistency, quality, and food safety.
• Deliver exceptional guest hospitality and resolve concerns.

Skills

Supervisory experience

Leadership

Customer service

Communication skills

Staff development

Cash handling

Education

ServSafe Manager Certification (preferred)

Job description

Vic's On The River in Savannah, GA is seeking a Coffee Operations Supervisor to oversee daily coffee operations, ensuring exceptional guest experiences through outstanding service and quality execution. This role leads the coffee team, manages inventory and purchasing, and upholds food safety and presentation standards.

The position emphasizes staff coaching, training, open/close procedures, cash handling, and maintaining equipment and cleanliness to drive guest satisfaction and sales growth.