Coffee House Supervisor - Lead Guest Experience

White Lodging; Indianapolis (IN); Vor Ort; USD 32.000 - 46.000; Vollzeit

Benefits dieser Stelle

Medical, Dental, and Vision insurance

Life Insurance

Disability Insurance

Paid Parental Leave

DailyPay

Employee Assistance Program

401(k) with company match

Vacation/PTO with rollover

Tuition reimbursement

Hotel room discounts

Zusammenfassung

White Lodging is seeking a Coffee House Supervisor to lead daily operations and ensure exceptional guest service in a fast-paced hotel setting in Indianapolis. You will guide associates, manage shift workflows, and maintain high standards for quality and safety.

The role requires strong communication, a customer-service mindset, and the ability to train and coach a team while handling POS transactions and espresso equipment.

Qualifikationen

• High school diploma or GED required.
• At least 1 year of customer service experience; supervisory or leadership experience preferred.
• Strong communication and interpersonal skills with ability to direct and motivate a team.

Aufgaben

• Oversee the coffee outlet in the absence of the department manager, ensuring smooth operations and guest satisfaction.
• Assist with training, scheduling, and coaching associates to maintain performance standards and a positive team culture.
• Monitor staffing levels, opening and closing duties, and adherence to safety and service procedures.
• Ensure menu knowledge, suggestive selling, and quality standards are consistently upheld by the team.
• Support cash handling, payroll reporting, inventory control, food ordering, and waste tracking.
• Enforce safety, sanitation, and brand standards to create a safe, clean, and guest-focused environment.
• Other duties as assigned.

Kenntnisse

Customer service

Team leadership

POS systems

Training coaching

Cash handling

Ausbildung

High school diploma or GED

Tools

Espresso machines

Inventory management software

Jobbeschreibung

White Lodging is seeking a Coffee House Supervisor to lead daily operations and ensure exceptional guest service in a fast-paced hotel setting in Indianapolis. You will guide associates, manage shift workflows, and maintain high standards for quality and safety.

The role requires strong communication, a customer-service mindset, and the ability to train and coach a team while handling POS transactions and espresso equipment.