Coffee Cafe General Manager | Growth & Team Leadership

Boon Boona Coffee; Renton, Northern (WA, KY); Hybrid; USD 65,000 - 70,000; Full time

Benefits offered by this job

Salary $65 - $70k per year

14 PTO days per year

Health Care – Medical, Dental, Vision

Professional growth as mentioned above

Complimentary food and drinks duringSh

Complimentary 1lb of green or roasted

Discounted merchandise

Job summary

Boon Boona Coffee seeks a General Manager to lead our Seattle and Renton cafes, guiding teams with empathy and a focus on exceptional guest experiences. You will manage operations, staff development, and customer engagement while upholding brand standards.

The role emphasizes cafe flow optimization, education programs, and compliant, high‑quality service across all locations. Strong leadership and a passion for growth are essential for success.

Qualifications

• Outstanding leadership and communication skills
• 4+ years of Café Management experience and demonstrated experience managing staff and retail operations
• Passionate about delivering excellent customer service
• Willingness to accept feedback and have a “can do” attitude.

Responsibilities

• Lead with a welcoming and supportive nature to guests and Teammates
• Recruit, hire, train, supervise, and coach Teammates
• Support with Manager and Barista duties to ensure great customer service
• Oversee all Cafe flow and processes
• Develop new processes for cafe flow, cafe pars, waste management
• Oversee appointments and services for all cafes
• Develop and execute customer engagement initiatives, events, and in-store experiences that strengthen the brand and encourage repeat visits
• Support staffing and coordination of events and pop-ups
• Lead the development and execution of coffee education programs, ensuring consistent beverage quality, recipe adherence, and coffee standards across all cafés
• Oversee and support staffing and scheduling at all cafes
• Handle money with accuracy and accountability, review accuracy of Teammates, break change from local bank
• Communicate clearly and directly with Director of Operations about any issues that arise
• Ensure compliance with L&I safety and Health Department regulations
• Enforce policies and procedures
• Ensure cafes are complying with local, state and federal regulations
• Seek opportunities for professional growth

Skills

Leadership

Staff management

Customer service

Communication

Willingness to accept feedback

Job description

Boon Boona Coffee seeks a General Manager to lead our Seattle and Renton cafes, guiding teams with empathy and a focus on exceptional guest experiences. You will manage operations, staff development, and customer engagement while upholding brand standards.

The role emphasizes cafe flow optimization, education programs, and compliant, high‑quality service across all locations. Strong leadership and a passion for growth are essential for success.