Café General Manager — Lead Team & Customer Experience

Harri; Larkspur (CA); Hybrid; USD 68,000 - 83,000; Full time

Benefits offered by this job

Employee discount

Free coffee

Healthcare benefits

Paid time off

401K with company match

Job summary

Equator Coffees in Larkspur is seeking a Café General Manager to lead the cafe team and deliver an exceptional coffee experience to customers. You will recruit, train, and develop staff while upholding the company’s values and standards.

Reporting to the District Manager, you will manage schedules, payroll, and financial performance, drive sales, monitor KPIs, and ensure quality across beverages, food, and service in a fast-paced environment.

Qualifications

• Demonstrates a passion for coffee and inspires it in others.
• Management experience in specialty coffee, retail, hospitality, and/or customer service is required.
• Experience managing a profitable & operationally sound single café/restaurant preferred.
• Must maintain current state-issued SERVSafe Manager Certificate.
• Experience recruiting, hiring, and managing staff.
• Strong leadership skills with professional maturity.
• Excellent interpersonal and communication skills - both oral and written.
• Must be able to exercise independent judgment and decision-making skills.
• Ability to work in a fast-paced environment, manage competing priorities and meet deadlines.
• Experience reviewing financial reports and meeting budgets.
• Able to work full time (the work regularly demands more than 45 hours per week) including variable hours such as early morning, evenings, weekends, and/or holidays
• Ability to lead change, deal with ambiguity, and prioritize in a fast-paced environment
• Experience with POS touch screen, Microsoft Office, Google Suite, and other computer skills
• Minimum High School or GED

Responsibilities

• Hire, train, develop, and retain cafe staff.
• Create schedules and manage payroll.
• Lead with hospitality and customer service.
• Resolve customer concerns and improve the experience.
• Monitor KPIs and drive sales.
• Maintain product knowledge and signage.
• Oversee inventory and ordering.
• Manage store financial performance and cash controls.
• Lead team meetings and communicate regularly.

Skills

Leadership

Staff development

Customer service

Communication

Problem solving

Sales-driving

Education

High School diploma or GED

Tools

POS system

Microsoft Office

Google Suite

Job description

Equator Coffees in Larkspur is seeking a Café General Manager to lead the cafe team and deliver an exceptional coffee experience to customers. You will recruit, train, and develop staff while upholding the company’s values and standards.

Reporting to the District Manager, you will manage schedules, payroll, and financial performance, drive sales, monitor KPIs, and ensure quality across beverages, food, and service in a fast-paced environment.