CoE Governance & Analytics Analyst

Prestige Cruise Services LLC; Miami (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

Norwegian Cruise Line Holdings (NCLH) is seeking a Business Analyst to support the GTO Center of Excellence across the portfolio. You will develop governance artifacts, process documentation, and portfolio reporting, ensuring data quality and consistency for leadership reviews.

Reporting to the Director Governance & Operating Model, you will collaborate with CoE owners and PMO teams, manage intake forms, lifecycle standards, and gate reviews, and help translate stakeholder needs into clear

Qualifications

• 3+ years of experience in business analysis, PMO support, governance, or portfolio coordination.
• Experience supporting a PMO, CoE, governance, or portfolio-management.

Responsibilities

• Develop and maintain process documentation, SOPs, templates, forms, and governance artifacts across all CoE domains, and keep them version controlled and accessible.
• Prepare and consolidate recurring portfolio reporting inputs, confirming that initiative updates, health statuses, milestones, and risks are submitted, complete, and consistent with reporting standards.
• Validate intake requests and monitor approval stages, aging, and follow up with requestors on missing information.
• Perform dashboard and report quality assurance, tracing figures back to source records and documenting discrepancies for correction.
• Assemble governance materials, analysis, and supporting documents for leadership forums, including portfolio review packs and stage-gate review packages.
• Support requirements gathering and documentation for CoE process, reporting, and tool-related needs, translating stakeholder requests into clear requirements, acceptance criteria, and process flows.
• Build and maintain process flows, swim lanes, and workflow diagrams that document how governance processes operate end to end.
• Assist with configuration and maintenance updates to intake forms, workflows, automations, and governance-support tools in partnership with tool administrators.
• Maintain reference materials, standards documentation, process guides, training materials, and quick-reference job aids used across GTO.
• Track adherence to governance standards across the portfolio, flagging missing artifacts, incomplete stage-gate deliverables, and overdue updates for follow-up by CoE role owners.
• Support onboarding of project managers, program managers, and business partners to CoE standards, tools, and templates by preparing walkthrough materials and answering routine process questions.
• Capture feedback on CoE processes and templates from delivery teams, and recommend refinements that reduce administrative effort while preserving governance intent.
• Maintain trackers, action logs, and meeting documentation for CoE workstreams, and follow assigned action items through to closure.
• Perform ad hoc analysis on portfolio data, including initiative counts, cycle times, gate durations, and spend or resource views, to answer questions from CoE and portfolio leadership.

Skills

Process documentation

Governance

Data analysis

Portfolio coordination

Education

Bachelor's Degree

Job description

Norwegian Cruise Line Holdings (NCLH) is seeking a Business Analyst to support the GTO Center of Excellence across the portfolio. You will develop governance artifacts, process documentation, and portfolio reporting, ensuring data quality and consistency for leadership reviews.

Reporting to the Director Governance & Operating Model, you will collaborate with CoE owners and PMO teams, manage intake forms, lifecycle standards, and gate reviews, and help translate stakeholder needs into clear