Code Compliance Field Inspector & Educator

City of North Miami; Miami (FL); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Health/Dental/Vision insurance

Pension plan

Paid vacation

Paid holidays

Job summary

City of North Miami seeks a skilled Code Compliance Support Specialist to assist the Code Compliance Manager by handling field and office tasks, reviewing reports, and educating residents about code requirements.

The role involves investigating complaints, conducting field inspections, preparing Notices of Violation, and supporting legal actions while delivering professional customer service and clear communications.

Qualifications

• High school diploma or equivalent required.
• Customer service experience preferred in public service.
• Experience with computerized systems required.
• Word processing and spreadsheet basics needed.
• Valid Florida driver license preferred.

Responsibilities

• Receive, record, and investigate complaints from the public and staff regarding violations of municipal codes, ordinances, standards, and health and safety regulations.
• Initiates and performs proactive field investigations for non-compliance with or in violation of City codes and ordinances; performs verification and determination of the nature of the violation.
• Prepares and serves notices.
• Researches ownership records, prior complaints, municipal codes and ordinances to establish whether a violation has occurred.
• Utilizes personal computers and computer software to perform word processing and spreadsheet functions; prepares and maintains computerized reports.
• Provides superior customer service and correspondence with citizens who are in violation of city codes; explains actions required to comply with ordinances and provides remedial action alternatives.
• Builds and maintains positive working relationships with co-workers, other employees, and the public using principles of good customer service; promotes and represents the City to the public in a friendly, helpful and professional manner.
• Conducts follow-up investigations to ensure compliance; prepares noncompliance cases for legal action.
• Prepares case file reports related to citations and violations;
• Presents case documentation and information, and testifies at the Special Magistrate hearings regarding case facts, conditions, findings and relevant code sections.
• Interacts and consults with a variety of individuals and groups in the performance of job responsibilities, including City personnel in various Departments, City Attorney, county and state agencies, property owners, business owners, HOA groups and others
• Performs evening, early morning or weekend inspections as necessary to secure compliance as required by Department
• Types, proofreads and processes a variety of documents including general correspondence, forms, answers phone calls and makes appointments
• Attends and participates in community meetings as required.
• Prepares work orders, reviews work completed by violators and contractors to ensure compliance with corrective action instructions.

Skills

Customer service

Microsoft Word

Excel basics

Field inspections

English communication

Public interaction

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Word

Basic PC skills

Job description

City of North Miami seeks a skilled Code Compliance Support Specialist to assist the Code Compliance Manager by handling field and office tasks, reviewing reports, and educating residents about code requirements.

The role involves investigating complaints, conducting field inspections, preparing Notices of Violation, and supporting legal actions while delivering professional customer service and clear communications.