COBRA & Premium Billing Specialist I

Lifetime Benefit Solutions, Inc.; DeWitt (MI); On-site; USD 28,000 - 37,000; Full time

Job summary

Lifetime Benefit Solutions, Inc. is seeking a COBRA & Premium Billing Administrator to handle inquiries from clients and subscribers and coordinate daily COBRA and third-party premium billing activities to meet regulatory requirements and standards.

The role involves supporting enrollment, billing processing, rate renewals, and client communication while ensuring privacy and compliance with service levels.

Qualifications

• High School diploma or equivalent; Associate degree in business administration or related field preferred.
• Two or more years of related experience.
• Knowledge of COBRA rules and regulations preferred.
• General understanding of medical, dental, vision, and Medicare benefits.
• Excellent problem solving, reasoning, and organizational skills. Ability to manage multiple projects.
• PC experience including knowledge of Microsoft Word and Excel.
• Excellent oral and written communication skills.
• Ability to communicate effectively while working collaboratively and maintaining positive relationships with clients.
• Ability to work in a team environment as well as independently.
• Four or more years of experience working in COBRA and Premium Billing industry.
• Strong knowledge of COBRA and Premium Billing rules and regulations.
• Demonstrated problem solving and ability to resolve complex inquiries or escalated situations.
• Advanced knowledge of departmental software system and Excel.

Responsibilities

• Responds to client/broker inquiries on a timely basis within department service standards.
• Notifies and educates clients of any rules or regulation changes.
• Conducts webinar demonstrations and supports client and broker training of the software system and portal functionality.
• Manages the rate renewal process for assigned clients.
• Participates in client and broker requested conference calls.
• Responsible for the processing of the inbound and outbound departmental file exchanges within the services standards.
• Coordinates and collaborates with the LBS EDI team to identify and resolve file errors.
• Communicates with client, broker, or vendor(s) to resolve file related processing issues.
• Supports the process of establishing and testing new client files.
• Monitors and documents each respective carrier preferred eligibility process.
• Works with Carriers to assure all billing activities meet the needs of the client and the carrier.
• Maintains knowledge of rules, regulations, policies, and benefits governing COBRA and Premium Billing.
• Administers group plans in accordance with all appropriate regulations and processes activity within service time standards.
• Supports customer service team in answering or researching member inquiries.

Education

High School diploma or equivalent; Associate degree preferred

Job description

Lifetime Benefit Solutions, Inc. is seeking a COBRA & Premium Billing Administrator to handle inquiries from clients and subscribers and coordinate daily COBRA and third-party premium billing activities to meet regulatory requirements and standards.

The role involves supporting enrollment, billing processing, rate renewals, and client communication while ensuring privacy and compliance with service levels.