COBRA & Premium Billing Specialist I

Excellus Health Plan Inc.; DeWitt (MI); Remote; USD 28,000 - 37,000; Full time

Benefits offered by this job

Remote work opportunity

Job summary

Excellus Health Plan Inc. is seeking a COBRA & Premium Billing Administrator to respond to client inquiries and efficiently resolve issues regarding COBRA and premium billing policies. The role coordinates daily activities to ensure regulatory requirements and deadlines are met.

The position involves client reporting, enrollment processing, and collaboration with carriers and the LBS EDI team to resolve file-related issues. Strong analytical and communication skills are essential.

Qualifications

• High School diploma or equivalent. Associate degree preferred.
• Two or more years of related experience.
• Knowledge of COBRA rules and regulations preferred.
• General understanding of medical benefits (medical, dental, vision, Medicare).
• Excellent problem solving, writing and organizational skills.

Responsibilities

• Respond to client/broker inquiries and training needs within service standards.
• Coordinate COBRA and premium billing activities for clients and third parties.
• Process member payments, refund requests, and enrollment changes.
• Maintain knowledge of COBRA rules and regulatory requirements.
• Support testing and troubleshooting of software systems used for billing.

Skills

Customer service

Problem solving

Communication

Attention to detail

Team collaboration

Education

High School diploma

Associate degree preferred

Tools

Microsoft Word

Excel

CRM software

Job description

Excellus Health Plan Inc. is seeking a COBRA & Premium Billing Administrator to respond to client inquiries and efficiently resolve issues regarding COBRA and premium billing policies. The role coordinates daily activities to ensure regulatory requirements and deadlines are met.

The position involves client reporting, enrollment processing, and collaboration with carriers and the LBS EDI team to resolve file-related issues. Strong analytical and communication skills are essential.