COBRA Compliance & Benefits Administrator

Rhode Island Commerce; Cincinnati (OH); On-site; USD 45,000 - 50,000; Full time

Job summary

Rhode Island Commerce is seeking a COBRA Administrator to manage all aspects of COBRA administration, maintain client relationships, process elections and terminations, and ensure compliance with government guidelines.

The role emphasizes accuracy, timely communications, data integrity in the CRM, and delivering monthly reports, with daily email responses within two hours and coordination with clients, brokers, and members.

Responsibilities

• Maintain high levels of customer service to clients, brokers, members, and co-workers.
• Process elections and terminations in the system according to government and quality assurance guidelines.
• Generate and send Qualifying Event (QE) letters to terminated employees within specified timelines.
• Post COBRA payments to appropriate accounts and disburse monthly funds to clients.
• Reconcile COBRA accounts against financial ledgers on a monthly basis.
• Maintain high levels of quality through random quality audits.
• Manage new client implementations from start to finish.
• Handle client rate renewals accurately and on time.
• Manage email communication for processing and respond to emails and voicemails within two hours.
• Become an expert on COBRA rules and regulations or have access to relevant resources.
• Maintain the integrity of client data in the CRM platform.
• Manage client expectations and handle difficult situations.
• Electronically file client-related paperwork in appropriate locations.
• Create and send adhoc reports to clients.
• Perform other assigned duties as required.

Job description

Rhode Island Commerce is seeking a COBRA Administrator to manage all aspects of COBRA administration, maintain client relationships, process elections and terminations, and ensure compliance with government guidelines.

The role emphasizes accuracy, timely communications, data integrity in the CRM, and delivering monthly reports, with daily email responses within two hours and coordination with clients, brokers, and members.