Coast Guard Credentialing & Customer Support Specialist

MediaCross; Norfolk (VA); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term and Long-Term Disability

FSA Plan

401(k) Plan

Paid Time Off

Volunteer Time Off

Job summary

MediaCross in Norfolk, VA is seeking a customer-focused professional to support the pre-employment process, coordinate data entry, and guide applicants through the steps via phone and email. The role emphasizes accuracy, the ability to multitask across multiple databases, and compliance with U.S. Coast Guard requirements.

Onsite work with a team in a collaborative environment. The position requires excellent communication skills, attention to detail, and the willingness to adapt to changing

Qualifications

• Must be able to successfully undergo a government investigation in order to obtain and maintain a security clearance.
• Minimum High School Diploma or equivalent required
• Associates Degree or Bachelors Degree preferred
• Minimum two years' customer service experience required
• Proficiency in Microsoft Outlook and Word required
• Proficiency in Microsoft Excel preferred
• Professional and effective communication skills required, phone and email
• Data entry experience preferred
• Must be extremely detail-oriented and focused on accuracy.
• Must have the ability to multitask and effectively work within multiple databases.
• Must be able to quickly gain advanced knowledge of U.S. Coast Guard requirements, maritime credentials, and various processes.
• Adapts well to change
• Works well in a team setting

Responsibilities

• Provide exceptional customer service and informed guidance to customers via phone and email.
• Receive and review data submitted by customers to confirm professional qualifications meet all requirements.
• Accurately enter, update, and upload data into multiple databases.
• Professionally correspond with various departments via phone and email to ensure inquiries are resolved in a timely manner.
• Rate information request forms to assist customers in meeting minimum eligibility requirements and applying for a position in the future.
• Assist customers with navigating the pre-employment process.
• Conduct conditional offer calls with customers who have been selected for a position.
• Schedule, facilitate, and document interviews with Subject Matter Experts.
• Acquire advanced knowledge of U.S. Coast Guard requirements, maritime credentials, and various processes.
• At times, have the flexibility to work an adjusted schedule due to operational needs.
• Other duties as assigned.

Skills

Customer service

Data entry

Communication

Multitasking

Detail-oriented

Teamwork

Education

High School Diploma or equivalent

Associate's Degree preferred

Bachelor's Degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

MediaCross in Norfolk, VA is seeking a customer-focused professional to support the pre-employment process, coordinate data entry, and guide applicants through the steps via phone and email. The role emphasizes accuracy, the ability to multitask across multiple databases, and compliance with U.S. Coast Guard requirements.

Onsite work with a team in a collaborative environment. The position requires excellent communication skills, attention to detail, and the willingness to adapt to changing