Remote Customer Service Specialist – USCG Credentialing

IronMountain Solutions; Martinsburg (WV); On-site; USD 35,000 - 50,000; Full time

Job summary

IronMountain Solutions is seeking a fully remote Customer Service Representative for the U.S. Coast Guard National Maritime Center. The role involves providing support via phone, email, and chat for the Merchant Mariner credentialing process.

The ideal candidate will have 6 years of relevant customer service experience, strong communication skills, and the ability to obtain Public Trust Clearance. This position offers the opportunity to engage with a diverse community and build long-lasting relationships.

Qualifications

• 6 years of relevant experience in customer service.
• Ability to obtain Public Trust Clearance.
• Exceptional written and verbal communication skills.

Responsibilities

• Answer calls and address client needs and complaints.
• Provide efficient and accurate responses to callers.
• Engage in active listening and clarify client information.
• Build strong relationships with clients and team members.
• Meet call center metrics while ensuring excellent service.

Skills

Customer service skills

Communication skills

Active listening

Problem solving

Education

High school diploma or equivalent

Job description

IronMountain Solutions is seeking a fully remote Customer Service Representative for the U.S. Coast Guard National Maritime Center. The role involves providing support via phone, email, and chat for the Merchant Mariner credentialing process.

The ideal candidate will have 6 years of relevant customer service experience, strong communication skills, and the ability to obtain Public Trust Clearance. This position offers the opportunity to engage with a diverse community and build long-lasting relationships.