Contact Center Specialist

MediaCross; Norfolk (VA); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-Term and Long-Term Disability

FSA Plan

401(k) Plan

Paid Time Off

Volunteer Time Off

Job summary

MediaCross seeks a dedicated Contact Center Specialist to handle customer inquiries by phone and email, review qualifications, and manage data across multiple databases from Naval Station Norfolk.

You will support the pre-employment process, facilitate interviews, and stay current on U.S. Coast Guard requirements while maintaining high accuracy and professionalism.

Qualifications

• Must be able to undergo a government investigation to obtain and maintain a security clearance.
• Minimum High School Diploma or equivalent required
• Associates Degree or Bachelors Degree preferred
• Minimum two years' customer service experience required
• Proficiency in Microsoft Outlook and Word required
• Proficiency in Microsoft Excel preferred
• Proficiency in working on a computer with a Microsoft operating system required
• Professional and effective communication skills required, phone and email
• Data entry experience preferred
• Must be extremely detail-oriented and focused on accuracy.
• Must have the ability to multitask and effectively work within multiple databases.

Responsibilities

• Provide exceptional customer service and guidance to customers via phone and email.
• Review data submitted by customers to confirm qualifications meet requirements.
• Enter, update, and upload data into multiple databases with accuracy.
• Correspond with departments via phone and email to resolve inquiries promptly.
• Rate information request forms to assist customers in meeting eligibility and applying later.
• Assist customers with navigating the pre-employment process.
• Conduct conditional offer calls with selected candidates.
• Schedule, facilitate, and document interviews with Subject Matter Experts.
• Acquire advanced knowledge of U.S. Coast Guard requirements and maritime credentials.
• Adapt to adjusted schedules due to operational needs.
• Perform other duties as assigned.

Skills

Customer service

Data entry

MS Outlook

MS Word

MS Excel

Attention to detail

Multitasking

Teamwork

Education

High School Diploma

Associates degree

Bachelor's degree

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Contact Center Specialist

Onsite | Norfolk, VA

Professionalism, excellent customer service, accuracy, and a team mentality are key for this position due to the content managed, fast-paced nature, and high visibility with the Client. As a Contact Center Specialist (internally referred to as a Support Specialist) you will work individually and on the team as a representative of our Client. You will report to the Team Lead and work from Naval Station Norfolk.

Responsibilities

• Provide exceptional customer service and informed guidance to customers via phone and email.
  
• Receive and review data submitted by customers to confirm professional qualifications meet all requirements.
  
• Accurately enter, update, and upload data into multiple databases.
  
• Professionally correspond with various departments via phone and email to ensure inquiries are resolved in a timely manner.
• Rate information request forms to assist customers in meeting minimum eligibility requirements and applying for a position in the future.
• Assist customers with navigating the pre-employment process.
• Conduct conditional offer calls with customers who have been selected for a position.
  
• Schedule, facilitate, and document interviews with Subject Matter Experts.
• Acquire advanced knowledge of U.S. Coast Guard requirements, maritime credentials, and various processes.
• At times, have the flexibility to work an adjusted schedule due to operational needs.
• Other duties as assigned.

Qualifications

• Must be able to successfully undergo a government investigation in order to obtain and maintain a security clearance.
• Minimum High School Diploma or equivalent required
  
• Associates Degree or Bachelors Degree preferred
• Minimum two years' customer service experience required
• Proficiency in Microsoft Outlook and Word required
• Proficiency in Microsoft Excel preferred
• Proficiency in working on a computer with a Microsoft operating system required
• Professional and effective communication skills required, phone and email
• Data entry experience preferred
• Must be extremely detail-oriented and focused on accuracy.
• Must have the ability to multitask and effectively work within multiple databases.
• Must be able to quickly gain advanced knowledge of U.S. Coast Guard requirements, maritime credentials, and various processes.
  
• Adapts well to change
• Works well in a team setting

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to navigate office facilities.

Benefits

• Health Insurance
  
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Insurance
• FSA Plan
• 401(k) Plan
• Paid Time Off
  
• Volunteer Time Off

MediaCross is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.